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Inclusive Teams: Customers & Community templates

5 ready-made templates in Inclusive Teams: Customers & Community, including Telling the supplier diversity story, Serving customers from every background, Serving customers with disabilities (US). Each one comes with a self-paced course, a live session deck and two surveys.

5 templates · Templates are a starting point, not legal advice

Templates

  • Global

    Inclusive Teams: Customers & Community

    Telling the supplier diversity story

    Procurement

    Covers:
    • Explain why stories help a supplier diversity programme
    • Structure a short supplier story
    • Tell a supplier's story with consent, accuracy

    Last reviewed Oct 2026

    30 minCourse · Live deck · 2 surveys

  • Global

    Inclusive Teams: Customers & Community

    Serving customers from every background

    Customer-facing staff

    Covers:
    • Explain why every customer gets the same standard of service
    • Apply the service rules
    • Use a four-question check before acting on an assumption

    Last reviewed Oct 2026

    30 minCourse · Live deck · 2 surveys

  • US federal

    Inclusive Teams: Customers & Community

    Serving customers with disabilities (US)

    Customer-facing staff

    Covers:
    • Explain what Title III requires of businesses open to the public
    • Define a service animal and tell it apart from emotional support animals
    • Apply the service-animal rules

    Last reviewed Oct 2026

    35 minCourse · Live deck · 2 surveys

  • Global

    Inclusive Teams: Customers & Community

    Language access for customers

    Customer-facing staff and their managers

    Covers:
    • Explain why language access matters for safety, service and trust
    • Tell interpretation, translation, bilingual staff
    • Choose the right language support for the situation

    Last reviewed Oct 2026

    35 minCourse · Live deck · 2 surveys

  • Global

    Inclusive Teams: Customers & Community

    Inclusive language basics

    All employees

    Covers:
    • Explain inclusive language as being clear
    • Apply five rules
    • Swap common exclusionary or unclear words for clearer ones

    Last reviewed Oct 2026

    25 minCourse · Live deck · 2 surveys