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Free course template · United Kingdom

Customers in vulnerable circumstances: Priority services register for utility teams

A ready-made course, live deck and three surveys for contact centre. AhaSlides tracks progress, completion and scores for you. 40 minutes, 5 lessons, 10-question final check. Last reviewed 13 November 2026; not legal advice.

By AhaSlides

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Customers in vulnerable circumstances: Priority services register for utility teams: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 10-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away and what to change next time.

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5 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: What vulnerability means · 10 min

    Before you begin · A planned outage · Our vulnerability policy in brief

  • Lesson 2: Spotting the signs · 9 min

    Signs in conversation · Possible sign or not enough on its own? · Check your understanding

  • Lesson 3: The Priority Services Register · 6 min

    Who can join and what we offer · Practise

  • Lesson 4: Data, consent and escalation · 9 min

    Recording health needs lawfully · Practise · Practise

  • Lesson 5: Final assessment · 6 min

    Final assessment · Course complete

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Often taught together

Courses teams often run alongside this one.

Also listed in

  • Inclusive Teams: Customers & Community
  • United Kingdom
  • AhaSlides
  • Industrial, energy & manufacturing
  • Energy & utilities
  • Regulated & licensed firms
  • Legal, compliance & risk
  • Customer service & support
  • Frontline & customer-facing staff
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Common questions

Yes. The course, the live deck and all three surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding or as continuing professional development, with a yearly refresher (best practice).

Contact centre, billing, field, metering and complaints staff at UK energy and water suppliers and networks; run by customer operations, vulnerability leads or training leads.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Link to your live session deck
  • Name your vulnerability lead
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and all three surveys into your AhaSlides account in one click.

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