Lesson 1: Reliability from the user's side · 7 min
Before you begin · Why 100% is the wrong target · SLI, SLO and SLA
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Why 100% is the wrong target · SLI, SLO and SLA
Good SLIs · User-facing or not? · Setting a first SLO · Check your understanding
From SLO to budget · Our error budget policy · Practise
Symptom-based and burn-rate alerts · Page, ticket or ignore? · Practise · Our dashboards and SLO tooling
Final assessment · Course complete
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