Ubukrelekrele bengqondo vs Ubukrelekrele boMvakalelo kubuNkokheli? Yeyiphi eyona nto ibalulekileyo kwinkokeli enkulu? Jonga iAhaSlides Esona siKhokelo ngo-2024
Kubekho ingxoxo ephikisanayo malunga nokuba ngaba iinkokeli ezinobukrelekrele beemvakalelo eziphezulu zingcono kubunkokeli nakulawulo kuneenkokeli ezinobulumko obuphezulu bengqondo.
Ngenxa yokuba iinkokeli ezininzi zehlabathi zine-IQ ephezulu kodwa ayiqinisekisi ukuba ukuba ne-IQ ngaphandle kwe-EQ kunegalelo kubunkokeli obunempumelelo. Ukuqonda undoqo wobukrelekrele beemvakalelo kubunkokeli kunokunceda iqela labaphathi libe nokukhetha okufanelekileyo kwaye lenze izigqibo ezifanelekileyo.
Eli nqaku alizukugxila kuphela ekuchazeni umbono wobukrelekrele beemvakalelo kodwa liya kuqhubela phambili ukuze lifunde ukuqonda okunzulu ngendima yobukrelekrele beemvakalelo kubunkokeli kunye nendlela yokuziqhelanisa nobu buchule.
isishwankathelo
| Ngubani owayila 'ubulumko beemvakalelo'? | uGqr UDaniel Goleman |
| Yaqalwa nini 'ubulumko beemvakalelo'? | 1995 |
| Ngubani owaqala wasebenzisa isigama esithi 'emotional intelligence'? | UJohn D. Mayer we-UNH kunye noPeter Salovey waseYale |
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Yintoni i-Emotional Intelligence?
Ingcinga yobukrelekrele ngokweemvakalelo iye yasetyenziswa kakhulu yi UDaniel Goleman ngeminyaka yoo-1990 kodwa yaqala yavela kwiphepha lika-1964 nguMichael Beldoch, elibonisa ukuba umntu unamandla okubona nokubeka iliso kwiimvakalelo zakhe nezabanye kwaye uzisebenzise ukukhokela ukucinga nokuziphatha kwabanye.
Imizekelo yeeNkokeli eziNgqondo ngokweemvakalelo
- Ukuvakalisa ukungafihlisi kwabo, intlonipho, ukufuna ukwazi kunye nokuphulaphula abanye ibali kunye neemvakalelo ngaphandle kokoyika ukubacaphukisa
- Ukuphuhlisa ingqiqo edibeneyo yeenjongo, kunye nesicwangciso sobuchule sokufezekisa
- Ukuthatha uxanduva ngezenzo neempazamo zabo
- Ukuvelisa nokukhuthaza umdlandla, ukuqiniseka, nethemba kunye nokwakha ukuthembana nentsebenziswano
- Ukubonelela ngeembono ezininzi ukukhuthaza utshintsho kunye nokuveliswa kwentlangano
- Ukwakha inkcubeko yentlangano ehambelanayo
- Ukwazi indlela yokulawula iimvakalelo zabo, ngakumbi umsindo okanye ukuphoxeka
Zeziphi iZakhono ze-Emotional Intelligence ogqwesileyo kuzo?
Xa usazisa inqaku elithi "Yintoni eyenza iNkokeli", UDaniel Goleman ichaze ubukrelekrele beemvakalelo kubunkokeli kunye nezinto ezi-5 ezichazwe ngokucacileyo ngolu hlobo lulandelayo:
#1. Ukuziqonda
Ukuzazi ngeemvakalelo zakho kunye nezizathu zabo linyathelo lokuqala ngaphambi kokuba uqonde iimvakalelo zabanye. Kukwamalunga nokukwazi kwakho ukuqonda amandla akho kunye nobuthathaka bakho. Xa ukwisikhundla sobunkokeli, kufuneka uqaphele ukuba yeyiphi imvakalelo yakho eya kuba nefuthe elihle okanye elibi kubasebenzi bakho.
#2. Ukuzilawula
Ukuzilawula kumalunga nokulawula kunye nokulungelelanisa iimvakalelo zakho kwiimeko eziguqukayo. Kubandakanya ukukwazi ukuchacha ekudakaleni kunye nokungoneliseki ukwenza ngendlela ehambelana nemilinganiselo yakho. Inkokeli ayikwazi ukulawula umsindo okanye umsindo ngokufanelekileyo kwaye ayinakuqinisekisa ukusebenza kweqela. Bayoyika ngakumbi ukwenza into engalunganga kunokuba bashukunyiselwe ukwenza okulungileyo. Ngamabali amabini awahlukeneyo.
# 3. Uvelwano
Azikho iinkokeli ezininzi ezinokuzibeka kwezinye, ngakumbi xa zithatha izigqibo njengoko kufuneka zibeke ukufezekiswa komsebenzi kunye neenjongo zombutho kuqala. Inkokeli ekrelekrele ngokweemvakalelo iyacingela kwaye icingele naziphi na izenzo ozenzayo kunye nasiphi na isigqibo abasenzayo ukuqinisekisa ukuba akukho mntu kwiqela labo ushiyekileyo okanye umcimbi ongalunganga uyenzeka.
#4. Inkuthazo
UJohn Hancock uthe, "Ebona buchule bukhulu kwishishini kukuhlalisana nabanye kunye nokuphembelela izenzo zabo". Kodwa udibana njani kwaye ubaphembelele? Inkuthazo ngundoqo wobukrelekrele beemvakalelo kubunkokeli. Imalunga nomnqweno onamandla wokufikelela usukelo olungacacanga kodwa olusengqiqweni kungekuphela nje kubo kodwa nokukhuthaza abo bangaphantsi kwabo ukuba bazibandakanye nabo. Inkokeli kufuneka iqonde into ekhuthaza abasebenzi.
#5. Izakhono zentlalo
Izakhono zentlalo zimalunga nokujongana nabanye, ngamanye amazwi, ulawulo lobudlelwane. Kubonakala kuyinyaniso ukuba "Xa usebenzisana nabantu, khumbula ukuba awujongani nezidalwa ezinengqiqo, kodwa kunye nezidalwa zeemvakalelo", utshilo uDale Carnegie. Izakhono zentlalo zinonxibelelwano oluqinileyo kubanxibelelanisi abakhulu. Kwaye bahlala bengumzekelo omhle wokuziphatha kunye nokuziphatha kumalungu eqela labo ukuba balandele.
Kutheni i-Emotional Intelligence kubuNkokheli ibaluleke kangaka?
Indima yobukrelekrele beemvakalelo kubunkokeli ayinakuphikiswa. Ixesha libonakala lilungile ukuba iinkokeli kunye nabaphathi bathathe ithuba lobukrelekrele beemvakalelo ekusebenzeni kobunkokeli. Alisekho ixesha lokusebenzisa isohlwayo negunya ukunyanzela abanye ukuba balandele umthetho wakho, ngakumbi kubunkokeli bezoshishino, uqeqesho lwezemfundo, ishishini lenkonzo, kunye nokunye.
Zininzi iimodeli ezifanelekileyo zobunkokeli obukrelekrele ngokweemvakalelo kwimbali eziye zanempembelelo enamandla kwizigidi zabantu kwaye zazama ilizwe elingcono njengoMartin Luther King, Omnci.
Udume ngokwenza amanqanaba aphezulu obukrelekrele beemvakalelo ukukhuthaza kunye nokukhuthaza abantu ukuba bazibandakanye naye ngokumela oko kulungileyo nokulingana. Njengomnye weyona mizekelo iqhelekileyo yobukrelekrele beemvakalelo kubunkokeli, uMartin Luther King uqhagamshelene nabaphulaphuli bakhe ngokwabelana ngexabiso elifanayo kunye nombono wekamva ngeemvakalelo zakhe zokwenyani kunye nokudlulisa uvelwano.
Icala elimnyama lobukrelekrele beemvakalelo kubunkokeli libhekisa ekubusebenziseni njengobuchule bokulawula ukucinga kwabantu okanye ukuvusa iimvakalelo ezingakhiyo ukuze kufezekiswe iinjongo eziyingozi, nto leyo ikwakhankanyiweyo kwincwadi ka-Adam Grant. Iya kuba likrele elintlangothi-mbini ukuba awuyisebenzisi ngokufanelekileyo.
Omnye weyona mizekelo mibi yokusebenzisa ubukrelekrele beemvakalelo kubunkokeli nguAdolf Hitler. Kungekudala eqonda amandla obulumko obungokweemvakalelo, waphembelela abantu ngokubonakalisa ngobuchule iimvakalelo ezikhokelela kwihlelo lobuntu kwaye ngenxa yoko, abalandeli bakhe “bayeke ukucinga ngokucokisekileyo nokucaphuka nje”.
Ungabusebenzisa njani ubukrelekrele boMvakalelo kubuNkokheli?
Kubunkokeli obuphambili: Umqhubi ofihlakeleyo wokuSebenza okukhulu, ababhali bahlula izitayela zobunkokeli beemvakalelo kwiindidi ezintandathu: Ukugunyazwa, ukuqeqesha, ukubambisana, iDemokhrasi, i-Pacesetting, kunye ne-Coercive (uDaniel Goleman, uRichard Boyatzis, kunye no-Annie McKee, i-2001). Ukukhetha izitayile zobunkokeli ngokweemvakalelo kufuneka ulumke kuba awuyazi ukuba ingakanani impembelelo yesitayile ngasinye kwindlela yokuziva kunye nengqiqo yabantu obakhokelayo.
Nazi iindlela ezi-5 zokusebenzisa ubukrelekrele beemvakalelo kubunkokeli:
#1. Ziqhelise ukuba nengqiqo
Yilumkele into oyithethayo kunye nokusetyenziswa kwamagama akho. Ukuziqhelanisa nokucinga ngeyona ndlela inengcinga nangengcinga kunokunceda ukulawula nokuphendula iimvakalelo zakho. Ikwanceda ekunciphiseni iimvakalelo zakho ezingakhiyo kwaye akufane kwenzeke ukuba udinwe kakhulu okanye ukhathazeke kakhulu. Unokuchitha ixesha ubhala ijenali okanye ucamngce ngomsebenzi wakho ekupheleni kosuku.
#2. Yamkela kwaye Ufunde kwingxelo
Ungazama ikofu emangalisayo okanye iseshoni ye-snack ukuze ube nexesha lokuthetha kwaye uphulaphule abasebenzi bakho abanokuxhasa uxhulumaniso lweemvakalelo. Kananjalo unokuba nophando ukuze wazi ukuba abasebenzi bakho bafuna ntoni kwaye yintoni enokubakhuthaza. Kukho ulwazi oluninzi oluxabisekileyo emva kolu hlobo lwencoko enzulu kunye nophando. Njengoko unokubona kwiinkokeli ezidumileyo ezinobukrelekrele beemvakalelo, ukunyaniseka kunye nolondolozo olukumgangatho ophezulu zezona ndlela zilungileyo zokufumana impendulo kwiqela lakho. Yamkele into ethethwa yingxelo nokuba ilungile okanye ayilunganga kwaye uziqhelanise nokubamba inzondo okanye imincili xa ubona le ngxelo. Musa ukubavumela ukuba babe nempembelelo kwisigqibo sakho.
#3. Funda ngeelwimi zomzimba
Akunamsebenzi ukuba utyala ixesha kunye nomzamo wakho ekufundeni ukuqonda okunzulu kwihlabathi lolwimi lomzimba. Akukho ndlela ingcono yokubona ezinye iimvakalelo kunokujonga ulwimi lomzimba wabo. Izijekulo ezithile, ithowuni yelizwi, kunye nokulawula iliso, ... zinokutyhila eyona ngcinga neemvakalelo zabo. Ungaze ungahoyi naziphi na iinkcukacha kwizenzo zabo kunokukunceda ube noqikelelo olungcono lweemvakalelo zokwenyani kwaye ngokukhawuleza nangokufanelekileyo uphendule kubo.
#4. Funda malunga nezinto ezilungileyo kunye nesohlwayo
Ukuba ucinga ukuba loluphi uhlobo lwe-perk okanye isohlwayo esisebenza ngcono ekukhuthazeni abasebenzi, khumbula ukuba ubamba iimpukane ezininzi ezinobusi kunokuba wenze ngeviniga. Kuyinyani ngandlela thile ukuba abasebenzi abaninzi bathanda ukuva indumiso kumphathi wabo xa besenza umsebenzi omkhulu okanye befumana impumelelo, kwaye baya kuqhubeka beqhuba ngcono.
Kuthiwa malunga ne-58% yempumelelo yomsebenzi isekelwe kubukrelekrele beemvakalelo. Isohlwayo siyafuneka kwezinye iimeko, ngakumbi xa ufuna ukugcina ukulingana nokuthembela nokuthintela iingxabano.
#5. Thatha ikhosi ye-intanethi okanye uqeqesho
Awusoze wazi ukuba ungayisombulula njani ukuba awukhe udibane nayo. Kuyimfuneko ukujoyina uqeqesho okanye izifundo malunga nokuphucula ubukrelekrele beemvakalelo. Unokuqwalasela uqeqesho olukunika ithuba lokuzibandakanya nabasebenzi kwaye uziqhelanise neemeko eziguquguqukayo. Kananjalo unokufunda iindlela ezahlukeneyo zokusombulula iingxabano ngexesha leeseshoni zoqeqesho.
Ukongeza, unokwenza uqeqesho olubanzi lobukrelekrele beemvakalelo kumqeshwa wakho ngemisebenzi eyahlukeneyo yokwakha iqela ukondla uvelwano kunye nokukhuthaza ukuqonda okungcono kwabanye. Ngaloo nto, unokufumana ithuba lokujonga izenzo zabo, izimo zengqondo, kunye nokuziphatha ngexesha lokudlala umdlalo.
IItrakthi ezibalulekileyo
Ufuna ukuba yinkokeli enjani? Ngokusisiseko, akukho nto ilungileyo okanye ingalunganga ekusebenziseni ubukrelekrele beemvakalelo kubunkokeli njengoko uninzi lwezinto zisebenza njengamacala amabini engqekembe enye. Kusukelo lweenjongo zexesha elifutshane nezexesha elide, kuyafuneka ukuba iinkokeli zicinge ngokuzixhobisa ngezakhono zobukrelekrele beemvakalelo.
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Imibuzo ebuzwa qho
Yintoni i-Emotional Intelligence?
Ubukrelekrele boMvakalelo (EI) bubhekisa ekukwazini ukuqaphela, ukuqonda, nokulawula iimvakalelo zomntu, kunye nokuhamba ngokufanelekileyo kwaye uphendule iimvakalelo zabanye. Ibandakanya iseti yezakhono ezinxulumene nokuqonda ngokweemvakalelo, uvelwano, ukuzilawula, kunye nonxibelelwano loluntu. Ke ngoko, esi sisakhono esibaluleke kakhulu kwisikhundla sobunkokeli.
Zingaphi iintlobo zobukrelekrele beemvakalelo ezikhoyo?
Kukho iindidi ezintlanu ezahlukeneyo: inkuthazo yangaphakathi, ukuzilawula, ukuzazi, uvelwano, kunye nokwazisa uluntu.
Ngawaphi amanqanaba ama-3 okuqonda ngokweemvakalelo?
Amanqanaba amathathu abandakanya i-Dependent, Autonomous, kunye neNtsebenziswano.
