What are the four common barriers to listening?

Four barriers hamper effective listening: distractions, judgement, information overload and speaking speed.

Why is active listening important?

Active listening is vital because it fosters honesty, openness and sympathy. In other words, by paying attention to your partner in conversation, you show that their words matter to you so that trust can be built.

Amakhono Okulalela Asebenzayo Emsebenzini | +4 Amathiphu Empumelelo Yasemsebenzini

Ukuthi ubalalela kanjani abanye kuzothinta kakhulu ukusebenza kwakho komsebenzi kanye nekhwalithi yobudlelwano bakho bamanje. Ngakho-ke, ukulalela nje akwanele, okudingayo ukuzilolonga amakhono okulalela asebenzayo kanjalo.

Ngakho kuyini ngempela ukulalela ngenkuthalo? Yiziphi izinzuzo zokuba namakhono okulalela akhuthele emsebenzini, futhi lokhu kungathuthukiswa kanjani? Ake sithole esihlokweni sanamuhla!

Uhlolojikelele
Kuyini Ukulalela Ngenkuthalo?
Izibonelo Zokusebenzisa Amakhono Okulalela Asebenzayo Emsebenzini
Izinzuzo Ezi-5 Zamakhono Okulalela Ngokukhuthele Emsebenzini
Yimaphi Amakhono Angu-10 Okulalela Asebenzayo?
Ungawathuthukisa Kanjani Amakhono Okulalela Asebenzayo Emsebenzini
Izitoreji Eziyinhloko
Imibuzo Evame Ukubuzwa

Amanye Amathiphu Avela AhaSlides

Ukuzibandakanya okwengeziwe nemibuthano yakho

Umbhalo ohlukile

Ingabe ufuna ithuluzi lokuhlanganyela emsebenzini?

Hlanganisa umlingani wakho ngombuzo ojabulisayo AhaSlides. Bhalisa ukuze uthathe imibuzo yamahhala kuyo AhaSlides ilabhulali yesifanekiso!

🚀 Bamba Imibuzo Yamahhala☁️

Uhlolojikelele:

Yiziphi izi-3A zamakhono okulalela asebenzayo?	Isimo Sengqondo, Ukunaka, Nokulungisa.
Yiziphi izinhlobo ezine zokulalela ngenkuthalo?	Ukulalela okujulile, ukulalela ngokugcwele, ukulalela ngokujulile, ukulalela kokwelapha.

Uhlolojikelele lwamakhono okulalela asebenzayo.

Kuyini Ukulalela Ngenkuthalo?

Ukulalela ngentshiseko kuyikhono elidinga ukuzilolonga, hhayi okuzalwa nalo. Ukuba yingcweti yaleli khono kudinga isikhathi nokubekezela.

Njengoba leli gama lisikisela, ukulalela ngokukhuthala kusho ukulalela ngenkuthalo ngokubandakanyeka kwazo zonke izinzwa. Ngamanye amazwi, ugxila ngokuphelele kulokho omunye umuntu akhuluma ngakho esikhundleni sokumane "ulalele" ungenzi lutho, ungagxili emyalezweni wakhe.

Ukunaka komlaleli kungavezwa kukho kokubili ukushukuma komzimba namagama, okuhlanganisa:

Ukuxhumana kwamehlo
Qhudela ikhanda, mamatheka
Ungalokothi uphazamise isipikha
Vumelana ngokuthi “yebo” noma “um” ukuze ukhuthaze omunye umuntu ukuthi aqhubeke nokukhuluma.

Ngokunikeza “impendulo,” isikhulumi siyozizwa sikhululekile futhi siqhubekisela phambili ingxoxo ngokushesha, ngokukhululekile, nangobuqotho.

Ikakhulukazi, abalaleli kufanele balondoloze isimo sengqondo sokungathathi hlangothi, sokungahluleli. (Ungakhethi izinhlangothi noma wenze imibono, ikakhulukazi ekuqaleni kwendaba).

Ukulalela ngentshiseko nakho kudinga isineke - ukumiswa kancane nokuthula kafushane kufanele kwamukelwe. Ngakho-ke, umlaleli akufanele ajahe ukubuza imibuzo noma ukuphendula njalo lapho isikhulumi sima imizuzwana embalwa. Kunalokho, kufanele baqonde ukuthi lesi yisikhathi sezikhulumi zokujulisa imicabango nemizwa yazo.

Izibonelo Zokusebenzisa Amakhono Okulalela Asebenzayo Emsebenzini

Nazi izibonelo ezimbalwa zokusebenzisa amakhono okulalela asebenzayo emsebenzini:

Umphathi wenkonzo yamakhasimende wayiphinda inkinga yomthengi ukuze amqinisekise ukuthi wayesalalele.
Umeluleki uvuma ngekhanda bese ethi, “Ngisakulalela,” ukuze akhuthaze amakhasimende ukuthi aqhubeke ekhuluma ngezigigaba zawo ezimbi ngomkhiqizo.
Omunye umholi waphawula ukuthi isisebenzi sasifuna ukufaka isandla kodwa sesaba, futhi wamkhuthaza ukuba ahlanganyele umbono ngasese ngokumamatheka kancane.
Owayexoxa naye waphawula ukuthi umuntu owayezongenela ukhetho akazange ambheke emehlweni lapho ekhuluma ngezimfanelo zakhe ezinhle.

Amathiphu okuhlola kangcono emsebenzini

Izinzuzo Ezi-5 Zamakhono Okulalela Ngokukhuthele Emsebenzini

Kungakhathaliseki ukuthi ufuna ithuba elisha lomsebenzi, ukulwela ukukhushulwa esikhundleni, noma usebenzela ukuthuthukisa indima yakho yamanje, ukuthuthukisa amakhono akho okulalela asebenzayo emsebenzini kudlala indima ebalulekile kulolu hambo. Njengokucabanga okujulile namakhono okuxazulula izinkinga, kuzosiza ukwandisa inani lakho.

Amakhono Okulalela Asebenzayo - Isithombe: freepik

Nazi ezinye izinzuzo zokuba namakhono okulalela asebenzayo emsebenzini:

1/ Yakha ukuxhumana nabanye

Ngoba ukulalela ngobuqotho lokho okushiwo abanye kwenza abantu bafune ukuxhumana nawe njalo futhi bazizwe bekhululekile ukwabelana ngolwazi. Ngakho-ke, lokhu kungasiza ekuvuleni amathuba okusebenzelana nabanye ozakwethu (kungakhathalekile umnyango), ukwenza umsebenzi wenziwe ngokushesha, noma uqale amaphrojekthi okungenzeka amasha.

2/ Thola ukwethenjwa

Ukulalela abanye kuyikhono elidinga isineke nokuprakthiza. Ngokuhamba kwesikhathi, lapho abantu bazi ukuthi bangakhuluma nawe ngokukhululeka ngaphandle kweziphazamiso, ukwahlulela, noma ukuphazamiseka okungafuneki, bazoba nokukwethemba okwengeziwe. Lokhu kuyazuzisa uma uhlangana neklayenti elisha noma othile ofuna ukwakha ubudlelwano bokusebenza besikhathi eside naye.

3/ Ukukusiza ekuboneni nasekuxazululeni inkinga.

Amakhono okulalela ngentshiseko azokusiza ukuthi ubone izinselele nobunzima ozakwenu ababhekene nabo noma izinkinga ezivelayo kuphrojekthi. Uma ubona lezi zinkinga ngokushesha, yilapho ungathola khona isixazululo ngokushesha noma uhlele ukuzixazulula.

4/ Thuthukisa ulwazi lwezihloko ezahlukahlukene.

Ukuze ube isisebenzi/umholi/umphathi omkhulu, kufanele uhlale ulwela ukufunda izinto ezintsha futhi uthuthukise isisekelo sakho solwazi. Ukulalela ngentshiseko kuzokusiza ukuthi ugcine ulwazi, uthole ukuqonda ngezihloko ezintsha, futhi ukhumbule lokho okufundile ukuze ukusebenzise esikhathini esizayo.

5/ Gwema ukulahlekelwa ulwazi olubalulekile

Ngenxa yokuthi abalaleli abakhuthele basebenzelana kakhulu nesikhulumi, bangakhumbula imininingwane ethile. Lokhu kubaluleke kakhulu lapho isikhulumi sibonisa iziyalezo, sikuqeqeshela inqubo entsha, noma sidlulisa umlayezo onesibopho sokuwudlulisela kwabanye.

Yimaphi Amakhono Angu-10 Okulalela Asebenzayo?

**Amakhono Okulalela Asebenzayo** **Emsebenzini**. Isithombe: freepik

Ake sichaze amakhono okulalela asebenzayo! Ngaphambi kokungena kulesi sigaba, udinga ukwazi ukuthi kunezinhlobo ezimbili zokulalela okusebenzayo: Izinkulumo nezingezona zamazwi.

Amazwi - amakhono okulalela asebenzayo emsebenzini

Zindla futhi ucacise

Ukufingqa, ukukhombisa, kanye nokucacisa iphuzu(ama)phuzu eliyinhloko lesikhulumi somlayezo kukusiza ukuthi uqonde incazelo yawo ngokugcwele. Lokhu kuzovumela futhi isikhulumi ukuthi sicacise ulwazi olungacacile noma sandise umlayezo waso.

Ngokwesibonelo: “Ngakho ukhuluma ngenqubo yamanje yokumaketha engasahlangabezani nezidingo zekhasimende ngoba ayiwasekeli amafayela amakhulu evidiyo?”

- Lena yindlela umholi wokumaketha alalela ngayo ukuze afingqe futhi axoxe ngenkinga isisebenzi esinayo.

Buza imibuzo evulekile

Ukubuza imibuzo evulekile mayelana nalokho okuqoqile kusiza ukuqondisa isikhulumi ukuze sabelane ngolwazi olwengeziwe. Qinisekisa ukuthi le mibuzo ayikwazi ukuphendulwa ngokuthi "yebo" noma "cha".

Isibonelo: "Uqinisile. Inqubo yokumaketha kufanele ibe nokushintshwa okuthile. Manje yiziphi izinguquko ohlelweni ocabanga ukuthi kufanele zibe khona ezinyangeni eziyisithupha ezizayo?"

Sebenzisa imisho emifushane evumayo

Izitatimende ezimfushane, ezakhayo zizosiza isikhulumi sizizwe sikhululekile futhi sikubone umatasa futhi ukwazi ukucubungula ulwazi esikunikezayo. Iziqinisekiso zikusiza futhi ukuthi uqhubeke nengxoxo ngaphandle kokuphazamisa noma ukuphazamisa ukugeleza kwesikhulumi.

Isibonelo: "Ngiyaqonda." "Ngiyitholile." “Yebo, kunengqondo lokho.” "Ngiyavuma."

Bonisa uzwela nobubele.

Isu elingcono kakhulu lokuthi umlaleli okhuthele alisebenzise ukwenza isiqiniseko sokuthi isikhulumi siyaqonda ukuthi ungakwazi ukubona imizwa yabo futhi wabelane ngayo nabo. Ngokubonisa ububele nozwela, kunokuba nje uzizwele, ungakwazi ukuxhumana nesikhulumi futhi uqale ukusungula umuzwa wokwethembana.

Ngokwesibonelo: “Ngiyaxolisa ukuthi ubhekene nalokhu. Asisebenzisane ukuthola izindlela engingasiza ngazo."

Khumbula

Zama ukukhumbula izindaba, imiqondo eyinhloko, imibono, noma amanye amaphuzu abalulekile isikhulumi esiwabele wona esikhathini esidlule. Lokhu kubonisa ukuthi awugcini nje ngokulalela lokho abakushoyo ngaleso sikhathi, kodwa ungagcina ulwazi futhi ukhumbule imininingwane ethile.

Ngokwesibonelo, “Ngesonto eledlule, ukhulume ngokungeza umhlanganyeli wokuqukethwe ukusiza ngenqubo, futhi ngacabanga ukuthi kuwumbono omuhle kakhulu.”

Ukuhlwaya

Ukwenza isibuko kuphinda cishe njengoba kushiwo yisikhulumi. Kufanele usebenzise amagama amafushane, alula, njengokuphinda amagama angukhiye ambalwa noma amagama ambalwa okugcina asanda kushiwo. Lokhu kuwuphawu lokuthi isikhulumi siqhubeke nodaba lwaso. Nokho, ungaphindi konke abakushoyo noma ukuphindaphinde kakhulu ngoba lokho kungase kucasule isikhulumi.

I-Non-Verbal - amakhono okulalela asebenzayo emsebenzini

**Izibonelo zamakhono okulalela asebenzayo.** Isithombe: freepik

Smile

Ukumamatheka kungabonisa ukuthi umlaleli uyakunaka lokho okushiwoyo. Noma njengendlela yokubonisa ukuvumelana noma isithakazelo kulokho abakuzwayo. Uma ukuhlanganisa nokunqekuzisa ikhanda, ukumamatheka kungaba yisenzo esinamandla sokuqinisekisa ukuthi imilayezo iyemukelwa futhi iyaqondwa.

Ukuxhumana kwamehlo

Ukubheka isikhulumi lapho sikhuluma kubaluleke kakhulu futhi kufanele kukhuthazwe njengoba kubonisa inhlonipho ngomunye umuntu. Kodwa-ke, kuzikhulumi ezingavikelekile nezinamahloni, ukubukana kwamehlo kungadala umuzwa wokwethuka. Ngakho-ke, udinga ukulungisa amehlo akho ngokufanele esimweni ngasinye. Hlanganisa ukuthintana kwamehlo nokumomotheka nokunye ukuthinta ukuze ukhuthaze izikhulumi.

Ukuma nokuthinta komzimba

Ukuma komzimba nokushukuma komzimba kungasho okuningi ngabo bobabili umlaleli. Abalaleli abakhuthele bavame ukuncika phambili noma ukuncika ohlangothini olulodwa ngenkathi behlezi. Bangase futhi batshekise amakhanda abo noma bamise isilevu sabo ezandleni zabo njengoba belalele ngokucophelela.

Ukuphazamiseka

Abalaleli abakhuthele ngeke baphazamiseke, ngakho-ke, bazokwazi ukuzibamba ekuphazamiseni. Lena futhi inhlonipho eyisibopho abanayo ngezikhulumi zabo. Isibonelo, ngeke babheke iwashi labo, badwebe ama-crap ephepheni, badonse izinwele zabo, noma balume izinzipho zabo.

**Izibonelo zamakhono amahle okulalela.** Isithombe: Freepik

Ungawathuthukisa Kanjani Amakhono Okulalela Asebenzayo Emsebenzini

Amakhono okulalela abalulekile abalulekile kunoma yimuphi umkhakha, futhi uma wazi ukuthi ungathuthuka kanjani, uzovula amathuba angcono esikhathini esizayo. Ukulalela ngentshiseko kumayelana nokwamukela, ukuhumusha ulwazi olutholayo, kanye nokusabela kulo. Futhi uqonda kuphela okushoyo, kodwa futhi ulindele ukuthi "umayelana" nokuthini.

Ngakho-ke, nanka "amathiphu" angakusiza ube isilaleli esikhuthele.

Sebenzisa ulimi lomzimba

Isimo somzimba nesobuso “sitshela” ukuthi isilaleli siyinakile yini ingxoxo. Ngakho-ke, ukulawula imizwelo yakho kanye nokuthinta komzimba ngesikhathi sokulalela kubalulekile ukuze kukusize ukwazi ukusebenzisa leli khono ngempumelelo.

Umlaleli okhuthele uzosebenza njengokuvuma ngekhanda ukukhombisa ukuvuma nokugcina umzimba usesimweni sokunethezeka nesingokwemvelo.

Gwema ukwahlulela imibono yabanye abantu.

Umgomo womlaleli okhuthele uwukulalela, ukuqonda nokuhlonipha umbono wesikhulumi. Ngakho, ungamphazamisi lapho omunye umuntu ekhuluma, futhi ungazami ukuveza owakho umbono lapho omunye ekhuluma.

Ukuphazamisa amazwi abanye abantu kuzomosha isikhathi futhi kunciphise ikhono lakho lokuqonda wonke umlayezo.

Linganisa ingxoxo

Ngemva kokuba ingxoxo isiphelile, umlaleli okhuthele udinga ukuhlola kabusha ingxoxo ukuze abone ukuthi abekhona yini amaphutha noma imiphi imilayezo ebisendabeni.

Ngokuhlola kabusha ingxoxo, umlaleli ufunda amanye amakhono adingekayo ekukhulumeni, njengokuthi kufanele aziphathe kanjani, atolike, abuze imibuzo, njll.

Ukulalela nje kwanele

Kwesinye isikhathi izikhulumi zidinga umuntu ongazilalela.

Kubantu abajwayelene nabo, abalaleli bazozama ukubasiza ukuba baqhamuke nesixazululo senkinga. Kodwa uma kuziwa emakhonweni okulalela emsebenzini, uma ingqondo yakho imatasa nemicabango egijima ekhanda lakho uzama ukuthola impendulo engcono kakhulu, uzohluleka ukuba “umlaleli okhuthele”.

Ukuxoxisana kangcono nge AhaSlides

Ukulalela ngentshiseko emsebenzini kuyikhono elibalulekile lokuvula amathuba emisebenzi angcono. Qoqa imibono nemicabango yalabo osebenza nabo ngamathiphu okuthi 'Impendulo Engaziwa' kusuka AhaSlides.

**Lalela ngenkuthalo incazelo.**Isithombe: Freepik

Izitoreji Eziyinhloko

Ukuba isilaleli esikhuthele kuzokuzuzisa emsebenzini nasebudlelwaneni. Nokho, ukuzuza amakhono okulalela akhuthele emsebenzini kudinga umzamo omkhulu, isineke, nokuzilolonga.

Kufanele uzibeke endaweni yesikhulumi futhi ulalele abanye ukuthi ufuna ukulalelwa kanjani. Lona umzamo wokungagcini nje ngokulalela abanye kodwa nokuqonda umyalezo wabo. Kudinga ukuthi ugxile ngokuphelele, usebenzisane, futhi uphendule isikhulumi.

Ngikufisela inhlanhla!

Imibuzo ejwayelekile ukubuzwa:

Yiziphi izithiyo ezine ezivamile zokulalela?

Izithiyo ezine zithiya ukulalela ngempumelelo: iziphazamiso, ukwahlulela, ukugcwala kolwazi nesivinini sokukhuluma.

Kungani kubalulekile ukulalela?

Ukulalela ngentshiseko kubalulekile ngoba kukhuthaza ukwethembeka, ukukhululeka kanye nozwela. Ngamanye amazwi, ngokunaka umlingani wakho engxoxweni, ubonisa ukuthi amazwi abo abalulekile kuwe ukuze kwakhiwe ukwethembana.