I-Mastering Internal Communication Strategy | 9 Izenzo Ezinhle Kakhulu ngo-2024

Great isu lokuxhumana langaphakathi kuwumgogodla wanoma iyiphi inhlangano ephumelelayo. Esimeni sanamuhla somsebenzi esiyingxubevange, ukuqinisekisa ukuxhumana obala, njalo emaqenjini asabalalisiwe kubaluleke kakhulu kunangaphambili. Nokho izinkampani eziningi zisazabalaza ukuthola imilayezo efanele lapho abasebenzi bengena futhi bephuma ehhovisi.

Kulokhu okuthunyelwe, sizohlola imikhuba engcono kakhulu etholwe kochwepheshe bangaphakathi be-comms ezinkampanini eziphumelela kakhulu esikhathini esiyingxubevange. Uzothola amathiphu angaphakathi okwakha okuqukethwe okuhambisanayo, okushayela ukuzibandakanya kanye nokulinganisa ukuthi yini ethinta izithameli zakho ngempela.

Okuqukethwe

• Liyini Isu Lokuxhumana Kwangaphakathi?
• Kungani Isu Lokuxhumana Kwangaphakathi Libalulekile?
• Ubani Obhekele Ukwakhiwa Kwesu Lokuxhumana Kwangaphakathi?
• Lenzeka Nini Isu Lokuxhumana Kwangaphakathi?
• Yiziphi Iziteshi Ezizosetshenziswa Isu Lokuxhumana Kwangaphakathi?
• Lingasungulwa Kanjani Isu Lokuxhumana Kwangaphakathi?
• Yenza Ukuxhumana Kwangaphakathi Kuphumelele Nge-AhaSlides 
• Izitoreji Eziyinhloko 
• imibuzo ejwayelekile ukubuzwa

Amathiphu amaningi nge-AhaSlides

• Ukunethezeka Emsebenzini
• Ukuxhumana Okuphumelelayo Emsebenzini

Liyini Isu Lokuxhumana Kwangaphakathi?

Ake sithi unenqwaba yabantu abanamakhono abasebenza ndawonye enkampanini. Manje, ukuze leli qembu liphumelele, lidinga ukuxhumana kahle, njengabangane abakhuluma futhi babelane ngemibono. Yilapho Isu Lokuxhumana Kwangaphakathi lingena khona!

Isu Lokuxhumana Kwangaphakathi iwuhlelo oluphelele nohlaka olwakhelwe ukusiza ukuxhumana okuphumelelayo nokuphumelelayo ngaphakathi kwenhlangano. 

Umgomo oyinhloko walelisu ukwakha izisebenzi ezihlangene, ezinolwazi, nezizibandakanye, ekugcineni kube neqhaza empumelelweni yenhlangano nasekufinyeleleni izinjongo zayo.

Kunezinhlobo ezine zokuxhumana zangaphakathi:

• Ukuxhumana Kwaphezulu (Ukuphatha ukuxhumana nabasebenzi): Kulapho ulwazi lugeleza lusuka phezulu ohlwini lwenhlangano (njengabaphathi noma abaholi) luye emazingeni aphansi (abasebenzi). Kufana nomphathi onikeza iziqondiso eqenjini. Sisebenzisa lolu hlobo lokuxhumana ukuze sabelane ngezimemezelo ezibalulekile, imigomo yenkampani, noma izinqubomgomo ezintsha.
• Ukuxhumana Okuphansi phezulu (Ukuxhumana kwabasebenzi): Kuphambene nokuxhumana okuphezulu phansi. Ulwazi lusuka emazingeni aphansi (abasebenzi) luye phezulu (abaphathi noma abaholi). Kufana nokuthi abasebenzi babelana ngemibono yabo, impendulo, noma ukukhathazeka nabaphathi babo. 
• Ukuxhumana Okuvundlile/Kwasemuva (Ukuxhumana kontanga kuya kontanga:): Lolu hlobo lokuxhumana lwenzeka phakathi kwabantu abasezingeni elifanayo ngaphakathi kwenhlangano. Kufana nozakwabo abaxoxayo ukuze baxhumanise imisebenzi noma babelane ngezibuyekezo. 
• Ukuxhumana kwe-Diagonal: Cabanga lokhu njengengxube yokuxhumana okusuka phansi nokuvundlile. Kwenzeka lapho abantu beminyango noma amazinga ahlukene bedinga ukusebenza ndawonye kuphrojekthi noma beshintshana ngolwazi. 

Kungani Isu Lokuxhumana Kwangaphakathi Libalulekile?

Kunoma iyiphi inkampani, isu lokuxhumana langaphakathi ligcina abasebenzi bexhumene futhi behlanganyela. Imilayezo ebalulekile efana nokwethulwa komkhiqizo omusha, izinguquko kuzinqubomgomo zenkampani, noma imicimbi ezayo yabiwa ngokushesha. Abasebenzi bangaphinde banikeze impendulo nemibono kubaphathi, bazizwe bebalulekile futhi beyingxenye yesithombe esikhulu.

Ngesu eliqinile, indawo yokusebenza iba yindawo ejabulisayo nekhiqizayo, lapho wonke umuntu esekhasini elifanayo, ukusebenzisana kweqembu kuyachuma, futhi inkampani iyachuma!

Ubani Obhekele Ukwakhiwa Kwesu Lokuxhumana Kwangaphakathi?

Isibopho sokuthuthukisa Isu Lokuxhumana Kwangaphakathi ngokuvamile siwela emahlombe ethimba labaholi benhlangano kanye nomnyango wezokuxhumana noma wakwa-HR (Human Resources). Kubandakanya ukusebenzisana phakathi kwababambe iqhaza abahlukahlukene ukuze kwakhiwe isu elihlanganiswe kahle nelisebenza ngempumelelo elihambisana nezinjongo nezimiso zenhlangano.

Naba abadlali ababalulekile ababambe iqhaza ekuthuthukiseni Isu Lokuxhumana Kwangaphakathi:

• Ithimba Lobuholi
• Umnyango Wezokuxhumana noma wakwa-HR
• Abaxhumanisi bezokuxhumana: Kwezinye izimo, izinhlangano zingase zifune abeluleki bezokuxhumana bangaphandle noma ochwepheshe ukuze banikeze imibono emisha nezindlela ezingcono kakhulu zokwakha isu elisebenzayo.

Lenzeka Nini Isu Lokuxhumana Kwangaphakathi?

Isu lokuxhumana kwangaphakathi liyaqhubeka futhi lenzeka kuwo wonke umjikelezo wokuphila wenhlangano. Akuyona into yesikhathi esisodwa kodwa umzamo oqhubekayo wokuqinisekisa ukuxhumana okuphumelelayo. Nazi ezinye izimo ezibalulekile lapho kwenzeka:

1. Ukuhlela Kwenhlangano: Isu lakhiwe ngesikhathi sokuhlela ukuvumelanisa ukuxhumana nezinjongo zenkampani.
2. Ukuvuselelwa Okuvamile: Ibuye ivakashelwe njalo ukuze ivumelane nezinguquko kanye nezidingo eziguqukayo.
3. Ukuhlola Nokuhlola: Kubaluleke kakhulu inqubo yokuhlola kuhlanganise ukubuyekezwa kwaphakathi nonyaka, ukubuyekezwa kokuphela konyaka, kanye ukuhlolwa kokusebenza kwabasebenzi.
4. Phakathi Nezinguquko: Ibaluleka ngesikhathi sezinguquko ezinkulu njengokuhlanganiswa noma izinguquko zobuholi.
5. Sethula Izinqubomgomo: Iqinisekisa ukuthi abasebenzi bayazi ngezinqubomgomo ezintsha noma imizamo.
6. Ngesikhathi Sezinhlekelele: Idlala indima ebalulekile ekunikezeni ulwazi olufika ngesikhathi nolunembile ngezikhathi ezinzima.
7. Ukugibela kwabasebenzi: Isiza abasebenzi abasha bazizwe bamukelekile futhi banolwazi ngezindima zabo.
8. Imisebenzi Yansuku zonke: Iqinisekisa ukuxhumana okushelelayo phakathi kwamaqembu nobuholi.
9. Ifuna Impendulo: Iqala ukusebenza lapho inkampani icela impendulo yabasebenzi, impendulo yomphathi futhi ikhuthaza ukuxhumana ngokukhululekile.

Yiziphi Iziteshi Ezizosetshenziswa Isu Lokuxhumana Kwangaphakathi?

Iziteshi ezisetshenziswa Kusu Lokuxhumana Kwangaphakathi zingahluka kuye ngokuthandwa yinhlangano, usayizi, kanye nohlobo lolwazi okufanele ludluliselwe. Nazi ezinye iziteshi zokuxhumana ezijwayelekile ezingase zisetshenziswe Isu Lokuxhumana Kwangaphakathi:

1. imeyili
2. Intranet
3. Imihlangano Yethimba (Imihlangano evamile yobuso nobuso noma ebonakalayo yokuxoxa ngenqubekelaphambili, ukwabelana ngezibuyekezo, nokuhlanganyela kumaphrojekthi.)
4. Amathuluzi Okusebenzisana Kwedijithali (Amapulatifomu afana ne-Microsoft Teams, i-Slack, noma amanye amathuluzi okuphatha amaphrojekthi.)
5. Amaphephandatshana
6. Imihlangano Yehholo LaseDolobheni
7. Amabhodi Izaziso
8. Social Media (Izinkundla zangaphakathi)
9. Uhlolovo Lwempendulo

Lingasungulwa Kanjani Isu Lokuxhumana Kwangaphakathi?

Ukwakha Isu Lokuxhumana Kwangaphakathi eliphumelelayo kuhilela izinyathelo ezimbalwa zokuqinisekisa ukuthi lihambisana nezinjongo zenhlangano futhi lihlangabezana nezidingo zokuxhumana zabasebenzi bayo. Nansi inkomba yesinyathelo ngesinyathelo ukukusiza ukuthi uthuthukise Isu Lokuxhumana Kwangaphakathi:

1/ Chaza Izinjongo Nezinjongo Zokuxhumana: 

Cacisa imigomo ofuna ukuyifinyelela ngesu. Ukuba nezinhloso eziqondile kuzoqondisa imizamo yakho yokuxhumana, kungakhathaliseki ukuthi ithuthukisa ukusebenzisana, ukwandisa ukuzibandakanya kwabasebenzi, noma ukuletha abasebenzi ngokuvumelana nombono wenkampani.

2/ Khomba Izithameli Eziqondiwe: 

Khomba izingxenye ezahlukene zezisebenzi kanye nezidingo zabo zokuxhumana ezihlukile. Hlela imilayezo namashaneli ukuze ihambisane nezintandokazi zeqembu ngalinye, izindima, nezimfuneko.

• Isibonelo, ithimba lezentengiso lingase lidinge ukubuyekezwa njalo emikhankasweni emisha, kuyilapho umnyango we-IT udinga ulwazi mayelana nezibuyekezo zesistimu nezinkinga zobuchwepheshe.

3/ Khetha Iziteshi Zokuxhumana: 

Kuye ngohlobo lolwazi oluzohlinzekwa kanye nezethameli eziqondiwe, khetha izindlela ezingcono kakhulu zokuxhumana. Cabanga ngokusebenzisa iziteshi ezihlukahlukene, njengezinkundla zezingxoxo, i-imeyili, i-intranethi, imihlangano yeqembu, namathuluzi okuhlanganyela edijithali.

4/ Sungula Imihlahlandlela Yomlayezo: 

Chaza iphimbo, isitayela, nolimi lokuxhumana. Qinisekisa ukuthi imilayezo icacile, imfushane, futhi ihambisana namagugu namasiko enkampani.

5/ Sebenzisa Ukuxhumana Okubili: 

Khuthaza inkhulumomphendvulwano evulekile kanye nezihibe zempendulo ukuze udale isiko lokuxoxisana. Nikeza izindlela zokuthi abasebenzi baveze imibono yabo, iziphakamiso kanye nokukhathazeka kwabo.

6/ Dala Uhlelo Lokuxhumana: 

Yakha umugqa wesikhathi wokuxhumana okuvamile. Nquma imvamisa yezibuyekezo, imihlangano, namaseshini empendulo ukuze ugcine abasebenzi benolwazi futhi bebambe iqhaza.

7/ Lungiselela Uhlelo Lokuxhumana Lwezinhlekelele: 

Yiba nohlelo olusebenzayo lokuxhumana ngempumelelo ngezikhathi zobunzima noma izimo eziyinselele. Ngokuba nohlelo lokuxhumana oluthuthuke kahle, inkampani ingaphendula ngempumelelo ezinseleleni, igcine abasebenzi benolwazi, futhi igcine ukwethemba ikhono lenhlangano lokubhekana nezinkinga.

8/ Qeqesha futhi Ufundise: 

Nikeza ukuqeqeshwa kubasebenzi nabaphathi ngezindlela zokuxhumana eziphumelelayo, ikakhulukazi kumathuluzi amasha noma iziteshi ezethulwayo.

9/ Linganisa bese uhlola: 

Setha amamethrikhi ukuze uhlole ukusebenza kahle Kwesu Lokuxhumana Kwangaphakathi. Qoqa impendulo kubasebenzi futhi ulandelele izinkomba zokusebenza ezibalulekile ukuze wenze ukuthuthukiswa.

Ukwengeza, gcina isu liguquguquka futhi ulilungise njengoba kudingeka ngokusekelwe empendulweni, ukuguqula izidingo zenhlangano, nobuchwepheshe bokuxhumana obuvelayo.

Yenza Ukuxhumana Kwangaphakathi Kuphumelele Nge-AhaSlides 

I-AhaSlides kungaba ithuluzi elinamandla lokuthuthukisa ukuxhumana kwangaphakathi futhi kukwenze kuphumelele ngezindlela ezimbalwa:

• Imihlangano Esebenzisanayo namaHholo Edolobha: Ungasebenzisa bukhoma amavoti, kwakha, Futhi Izikhathi ze-Q & A. ukubandakanya ababambiqhaza, ukuqoqa impendulo yesikhathi sangempela, nokukhuthaza ukubamba iqhaza okubonakalayo emihlanganweni ebonakalayo namahholo edolobha nabasebenzi. 
• Impendulo Yesikhathi Sangempela: Nge-AhaSlides, ungakha ngokushesha futhi usabalalise amavoti, ifu lamagama kubasebenzi. Lokhu kukwenza ukwazi ukuqoqa impendulo ebalulekile ngezihloko ezahlukahlukene, njengezinhlelo zenkampani, ukwaneliseka kwabasebenzi, noma izinhlelo zokuqeqesha.
• Ukuqeqeshwa Nokufunda: Ungahlanganisa imibuzo esebenzisanayo nama-poll nge izifanekiso ezenziwe ngaphambilini ukuhlola ukuqonda kwabasebenzi kanye nokuqinisa imiqondo esemqoka ukuze kuthuthukiswe izikhathi zokuqeqesha nezinkundla zokucobelelana ngolwazi.
• Imisebenzi Yokwakha Ithimba: I-AhaSlides inikezela ngemisebenzi yokwakha iqembu njengemibuzo ye-icebreaker, imidlalo nayo isondo lesipina, okungahleliwe ithimba generator. Le misebenzi ingakhuthaza ubungane nokusebenzisana phakathi kwabasebenzi, ngisho nasemaqenjini akude noma asabalalisiwe.
• Ukuqashelwa Kwabasebenzi: I-AhaSlides ingasetshenziswa ukuqaphela nokugubha impumelelo yabasebenzi, ingqophamlando, kanye neminikelo. Lokhu kukhulisa isimilo nesisusa sabasebenzi.
• Impendulo Engaziwa: Isici sokuvota esingaziwa senkundla singenza abasebenzi bakwazi ukunikeza impendulo ngaphandle kokwesaba imiphumela, kukhuthaze indawo yokuxhumana evuleleke kakhudlwana nethembekile.
• Abasebenzi Abakude: Ezinhlanganweni ezinamaqembu akude noma asabalalisiwe, i-AhaSlides ingaba ithuluzi elibalulekile lokuqinisekisa ukuthi bonke abasebenzi bahlala bexhumekile, bebambe iqhaza, futhi benolwazi.

Izitoreji Eziyinhloko 

Isu lokuxhumana langaphakathi elisebenzayo liwumgogodla wenhlangano esebenza kahle nevumelanayo. Kuqinisa isiko lenhlangano futhi ekugcineni kuholele ekukhiqizeni okuthuthukisiwe nempumelelo. 

imibuzo ejwayelekile ukubuzwa

Ref: Forbes