Cishe sijwayelene namagama afana ne-KPI – Izinkomba Zokusebenza Okubalulekile noma i-OKR – Izinjongo kanye Nemiphumela Eyinhloko, amamethrikhi amabili asetshenziswa cishe kuwo wonke amamodeli ebhizinisi emhlabeni jikelele. Nokho, akuwona wonke umuntu oqonda ngokucacile ukuthi ayini ama-OKR nama-KPI noma umehluko phakathi I-KPI ngokumelene ne-OKR.
Kulesi sihloko, i-AhaSlides izoba nombono onembe kakhudlwana we-OKR ne-KPI nawe!
- Yini i-KPI?
- Izibonelo ze-KPI
- Yini i-OKR?
- Izibonelo ze-OKR
- I-KPI ngokumelene ne-OKR: Uyini Umehluko?
- Ingabe ama-OKR nama-KPI angasebenza ndawonye?
- Iphuzu Eliyinhloko
Amathiphu amaningi nge-AhaSlides
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🚀 Kumafu ☁️
Yini i-KPI?
I-KPI (Izinkomba Zokusebenza Eziyinhloko) ukusetshenziswa kwemibandela yokuhlola ukusebenza nempumelelo yomsebenzi webhizinisi noma umuntu ngamunye ekufinyeleleni umgomo othile omisiwe esikhathini esithile.
Ngaphandle kwalokho, i-KPI isetshenziselwa ukuhlola umsebenzi owenziwe kanye nokuqhathanisa ukusebenza nezinye izinhlangano, iminyango, nabantu ngabanye.
![kpi ngokumelene okr](https://ahaslides.com/wp-content/uploads/2022/10/20892077_Sandy_Tech-22_Single-03-1024x1024.webp)
Izici ze-KPI enhle
- Kuyalinganiseka. Ukusebenza kwama-KPI kungalinganiswa futhi kukalwe ngokunembile ngedatha ethile.
- Njalo. I-KPI kufanele ikalwe nsuku zonke, masonto onke, noma nyanga zonke.
- Khokha. Indlela ye-KPI akufanele yabelwe ngokujwayelekile kodwa kufanele ihlanganiswe nomsebenzi othile noma umnyango othile.
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Izibonelo ze-KPI
Njengoba kushiwo ngenhla, ama-KPI akalwa ngezinkomba ezithile zobuningi. Embonini ngayinye, i-KPI ishintsha ngokuhlukile ukuze ihambisane nemininingwane yomkhakha.
Nazi izibonelo ezijwayelekile ze-KPI zezimboni ezimbalwa noma iminyango:
- Imboni yokudayisa: Ukuthengiswa kwe-Square Foot, I-Average Transaction Value, Ukuthengiswa Ngomsebenzi ngamunye, Izindleko Zempahla Ethengiswayo (COGS).
- Umnyango Wesevisi Yamakhasimende: Isilinganiso Sokugcinwa Kwekhasimende, Ukwaneliseka Kwekhasimende, Ithrafikhi, Amayunithi Ngokwenziwe ngakunye.
- Umnyango Wokuthengisa: I-Average Profit Margin, Ukubhukha Ukuthengisa Kwanyanga zonke, Amathuba Okuthengisa, Ithagethi Yokuthengisa, Isilinganiso se-Quote-to-Close.
- Imboni Yezobuchwepheshe: Isikhathi Esimaphakathi Sokuthola kabusha (MTTR), Isikhathi Sokulungiswa Kwethikithi, Ukulethwa Ngesikhathi, Izinsuku Ze-A/R, Izindleko.
- Imboni yokunakekelwa kwezempilo: Isilinganiso Sokuhlala Esibhedlela, Isilinganiso Sokuhlala Embhedeni, Ukusetshenziswa Kwempahla Yezokwelapha, Izindleko Zokwelapha.
![](https://ahaslides.com/wp-content/uploads/2022/10/total-tickets-vs-open-tickets.webp)
Yini i-OKR?
I-OKR – Izinjongo kanye Nemiphumela Esemqoka yindlela yokuphatha esekelwe ezinhlosweni ezithile ezikalwa ngemiphumela esemqoka kakhulu.
Ama-OKR anezingxenye ezimbili, Izinjongo kanye Nemiphumela Ebalulekile:
- Izinhloso: Incazelo yekhwalithi yalokho ofuna ukukuzuza. Izicelo kufanele zibe zifushane, zikhuthaze futhi zihehe. Imigomo kumele ikhuthaze futhi ibe inselele ekuzimiseleni komuntu.
- Imiphumela Ebalulekile: Ayisethi yamamethrikhi akala inqubekelaphambili yakho kuya Ezinjongweni. Kufanele ube nesethi Yemiphumela Ebalulekile emi-2 kuye kwemi-5 yenhloso ngayinye.
Ngamafuphi, i-OKR iwuhlelo olukuphoqa ukuthi uhlukanise okubalulekile kokunye futhi ubeke izinto ezibalulekile ezibalulekile. Ukuze wenze lokho, kufanele ufunde ukubeka phambili umsebenzi wakho futhi udedele izinto ezithinta indawo oya kuyo ekugcineni.
![](https://ahaslides.com/wp-content/uploads/2022/10/Screen-Shot-2022-10-02-at-02.19.09.webp)
Ezinye izimo eziyisisekelo zokunquma i-OKR:
- Okuhlosiwe ukuthuthukisa ukwaneliseka kwamakhasimende
- Ithagethi yokukhulisa imali engenayo ephindelelayo
- Inkomba yesikali sokusebenza kwabasebenzi
- Khulisa inani lamakhasimende okuxoxwe nawo futhi asekelwe
- Khomba ukunciphisa inani lamaphutha edatha ohlelweni
Izibonelo ze-OKR
Ake sibone izibonelo ezithile zama-OKRs:
Imigomo yokuthengisa yedijithali
O - Inhloso: Thuthukisa Iwebhusayithi Yethu Futhi Ukhulise Ukuguqulwa
Ama-KR - Imiphumela Ebalulekile:
- I-KR1: Khulisa izivakashi zewebhusayithi ngo-10% njalo ngenyanga
- I-KR2: Thuthukisa ukuguqulwa emakhasini okufika ngo-15% ku-Q3
Imigomo yokuthengisa
O - Inhloso: Khulisa Ukuthengisa endaweni Emaphakathi
Ama-KR - Imiphumela Ebalulekile:
- I-KR1: Thuthukisa ubudlelwano ngokuhlosiwe okusha okungu-40 noma ama-akhawunti aqanjwe amagama
- I-KR2: Onboard 10 abathengisi abasha abagxile esifundeni Central
- I-KR3: Nikeza ukukhahlela okwengeziwe kuma-AE ukuze uzuze u-100% ugxile esifundeni esimaphakathi
Imigomo Yokusekela Amakhasimende
O - Inhloso: Letha Umuzwa Wosekelo Lwekhasimende Osezingeni Lomhlaba
Ama-KR - Imiphumela Ebalulekile:
- I-KR1: Zuza i-CSAT ka-90%+ yawo wonke amathikithi e-Tier-1
- I-KR2: Xazulula izinkinga ze-Tier-1 phakathi nehora elingu-1
- I-KR3: Xazulula u-92% wamathikithi osekelo lwe-Tier-2 ngaphansi kwamahora angu-24
- I-KR4: Ummeli ngamunye wosekelo ukuze agcine i-CSAT yomuntu siqu engu-90% noma ngaphezulu
I-KPI ngokumelene ne-OKR: Uyini Umehluko?
Nakuba i-KPI ne-OKR zombili ziyizinkomba ezisetshenziswa ngamabhizinisi kanye amaqembu adlala kahle, nokho, nawu umehluko phakathi kwe-KPI ne-OKR okufanele uzazi.
I-KPI ngokumelene ne-OKR - Injongo
- I-KPI: Ama-KPI avame ukusetshenziswa emabhizinisini anezinhlangano ezinzile futhi aklanyelwe ukulinganisa nokuhlola ukusebenza kwabasebenzi endaweni eyodwa. Ama-KPI enza ukuhlola kulunge futhi kube sobala kakhudlwana phakathi kwemizwa yedatha ukufakazela imiphumela. Ngenxa yalokho, izinqubo nemisebenzi yenhlangano izozinza kakhulu.
- KULUNGILE: Ngama-OKR, inhlangano ibeka izinjongo futhi ichaze isisekelo nemiphumela efinyelelwe kuleyo migomo. I-OKR isiza abantu ngabanye, amaqembu, nezinhlangano ukuchaza okubalulekile emsebenzini. I-OKR ivamise ukusetshenziswa lapho amabhizinisi edinga ukuhlela uhlelo ngesikhathi esithile. Amaphrojekthi amasha angaphinda achaze ama-OKR ukuze athathele indawo izinto ezingadingekile njengokuthi "umbono, umgomo".
![](https://ahaslides.com/wp-content/uploads/2022/10/Screen-Shot-2022-10-02-at-02.31.16.webp)
I-KPI ngokumelene ne-OKR - Gxila
Ukugxila kwalezi zindlela ezimbili kuhlukile. I-OKR ene-O (Injongo) isho ukuthi kufanele uchaze imigomo yakho ngaphambi kokuletha imiphumela ebalulekile. Nge-KPI, kugxilwe ezinkomba ze-I. Lezi zinkomba zikhomba imiphumela eshiwo ngaphambili.
Isibonelo se-KPI ngokumelene ne-OKR eMnyangweni Wezokuthengisa
Izibonelo ze-OKR:
Inhloso: Ukuthuthukisa ngokushesha imisebenzi yebhizinisi lebhizinisi ngoDisemba 2022.
Imiphumela Ebalulekile
- I-KR1: Imali engenayo ifinyelele ku-15 billion.
- I-KR2: Inani lamakhasimende amasha lifinyelele kubantu abangu-4,000
- I-KR3: Inani lamakhasimende abuyayo lifinyelela kubantu abayi-1000 (okulingana no-35% wenyanga edlule)
Izibonelo zama-KPI:
- Imali engenayo evela kumakhasimende amasha 8 billion
- Imali engenayo evela kumakhasimende adayise kabusha 4 billion
- Inani lemikhiqizo edayiswe imikhiqizo eyi-15,000
I-KPI ngokumelene ne-OKR - Imvamisa
I-OKR ayilona ithuluzi lokulandelela umsebenzi wakho nsuku zonke. I-OKR inhloso okufanele ifinyelelwe.
Ngokuphambene, udinga ukubhekisisa i-KPI yakho nsuku zonke. Ngoba ama-KPI asebenzela ama-OKR. Uma leli sonto namanje lingahlangabezani ne-KPI, ungakwazi ukwandisa i-KPI yeviki elizayo futhi unamathele ku-KR oyimisile.
Ingabe ama-OKR nama-KPI Angasebenza Ndawonye?
Umphathi ohlakaniphile angahlanganisa kokubili ama-KPI nama-OKR. Isibonelo esingezansi sizobonisa inhlanganisela ephelele.
Ama-KPI azonikezwa imigomo ephindaphindayo, yomjikelezo futhi edinga ukunemba okuphezulu.
- Khulisa ithrafikhi yewebhusayithi ye-Q4 uma iqhathaniswa ne-Q3 iye ku-50%
- Khulisa izinga lokuguqulwa kusuka kubavakashi esizeni kuya kumakhasimende abhalisela isilingo: ukusuka ku-15% ukuya ku-20%
Ama-OKR azosetshenziswa ezinhlosweni ezingaqhubeki, ezingaphindaphindeki, ezingewona umjikelezo. Ngokwesibonelo:
Inhloso: Zuza amakhasimende amasha emicimbini yokwethulwa komkhiqizo omusha
- I-KR1: Sebenzisa isiteshi se-Facebook ukuthola abangaba izihambeli ezingama-600 emcimbini
- I-KR2: Qoqa imininingwane yabahamba phambili abangu-250 emcimbini
Iphuzu Eliyinhloko
Ngakho, iyiphi engcono? I-KPI vs OKR? Kungakhathaliseki ukuthi i-OKR noma i-KPI, izophinda ibe ithuluzi losekelo elibalulekile ukusiza amabhizinisi alandelele imisebenzi eshintshayo yabasebenzi enkathini yedijithali.
Ngakho-ke, i-KPI iqhathaniswa ne-OKR? Akunandaba! I-AhaSlides ikholelwa ukuthi, kuye ngezidingo zebhizinisi, abaphathi nabaholi bazokwazi ukukhetha izindlela ezifanele noma bazihlanganise ukuze basize amabhizinisi akhule ngokuqhubekayo.
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