Iyini i-Sigma eyisithupha? Umhlahlandlela Wokugcina Wabaqalayo ngo-2024

Ingabe ufuna izindlela zokuthuthukisa ikhwalithi yebhizinisi lakho, ukusebenza kahle, kanye nokwenza inzuzo? Uma kunjalo, kufanele ufunde ukuthi iSix Sigma iyini!

Ngakho, yini Six Sigma? Futhi liwasiza kanjani amabhizinisi emhlabeni wonke ukuthi afeze izinhloso zawo? Kungakhathaliseki ukuthi ungumnikazi webhizinisi elincane noma umphathi webhizinisi elikhulu, i-Six Sigma ingakusiza ukuthi ubone futhi uqede amaphutha ezinqubweni zakho, wehlise izindleko, futhi wandise ukwaneliseka kwamakhasimende. 

Masingene emhlabeni, futhi yini i-Six Sigma?

Okuqukethwe

• Iyini i-Sigma eyisithupha?
• Yiziphi Izinzuzo ZeSix Sigma?
• Indlela Yokujwayela I-Six Sigma?
• Ingabe Ukuthuthukiswa Kwe-Sigma Okuyisithupha Kungathuthukiswa Ngokusebenzisa Amathuluzi Asebenzisanayo? 
• Izitoreji Eziyinhloko

Amathiphu Omsebenzi amaningi nge AhaSlides

• Umsebenzi wokuphathwa kwezabasebenzi
• Umphetho izinzuzo izibonelo
• Ibala ilivu yonyaka

Iyini i-Sigma eyisithupha?

Iyini i-sigma eyisithupha? I-Six Sigma iyindlela yokwenza ngcono ikhwalithi nokusebenza kahle kwenqubo ngokunciphisa ukuhlukahluka kanye nokukhubazeka kuyo. Isebenzisa ukuhlaziya kwezibalo ukuze ibone futhi isuse amaphutha neziphambeko ezingase zenzeke kumbuthano, ngaleyo ndlela iyenze ithembeke futhi ingaguquguquki.

Iyini i-Six Sigma? Ngamagama alula, i-Six Sigma ifana nesistimu yamathuluzi namasu asiza izinhlangano ukuthi zikhiqize imikhiqizo noma amasevisi ekhwalithi engcono ngokunciphisa amaphutha nokuhluka ezinqubweni zazo. Ihlose ukuzuza izinga elinembile elingama-99.99966%, okusho ukuthi amaphutha angama-3.4 kuphela esigidini samathuba amukelekayo.

I-Six Sigma ihlose ukunciphisa lokhu kuhluka ngangokunokwenzeka, okuholela ekwenyukeni kokusebenza kahle, ukonga izindleko, kanye nokwaneliseka kwamakhasimende.

Yiziphi Izinzuzo ZeSix Sigma?

I-Six Sigma igxile ekuthuthukisweni okuqhubekayo nokwaneliseka kwamakhasimende, futhi inezinzuzo eziningi ezingasiza izinhlangano ukufeza izinhloso zazo.

1/ Khulisa ukwethembeka kwekhasimende

I-Six Sigma igxile ekuqondeni izidingo zamakhasimende kanye nokulindelweyo ukuze umkhiqizo noma isevisi ihlangabezane nezidingo zabo. 

Lokhu kusiza amabhizinisi ukuthi agcine amakhasimende futhi ehlise izinga le-churn, elibaluleke kakhulu endaweni yemakethe yokuncintisana yanamuhla. Ngokugcina amakhasimende enelisekile, amabhizinisi angakha isisekelo samakhasimende athembekile futhi andise inzuzo.

2/ Yehlisa izindleko futhi wandise inzuzo

Ngokunciphisa amaphutha kanye nokunciphisa ukuhlukahluka kwenqubo, i-Six Sigma ithuthukisa ukusebenza kahle nokukhiqiza, okuholela ekongeni izindleko kanye nenzuzo eyengeziwe. Isiza ukuqeda imfucuza ezigabeni zabasebenzi noma ezingasebenzi kahle, okuhlanganisa izinto zokusetshenziswa kanye nesikhathi, okungaholela ekwehlisweni kwezindleko okukhulu. 

Ukwengeza, isekela amabhizinisi ekuhlonzeni nasekuqedeni imisebenzi engenezelwa inani, ukunciphisa izindleko nokwandisa ukusebenza kahle.

3/ Thuthukisa isiko lebhizinisi

Isiteshi sokuxhumana esisebenzayo phakathi kwamabhizinisi nabasebenzi siwukuhamba komsebenzi okuphelele.

Isici somuntu sibaluleke njengesu le-Six Sigma methodology system. Ngokukhuthaza abasebenzi ukuthi bakhombe futhi babhekane nezinkinga, amabhizinisi angathuthukisa ukusebenza kwawo futhi andise ukuzibandakanya kwabasebenzi kanye nokwaneliseka komsebenzi.

4/ Thuthukisa inzuzo yokuncintisana

Izinhlangano ezisebenzisa i-Six Sigma zivame ukuba nomphetho wokuncintisana kunalezo ezingasebenzi. 

Ngoba i-Six Sigma ibasiza ukuthi bakhiqize imikhiqizo yekhwalithi engcono noma amasevisi ngezindleko eziphansi, okungaba inzuzo enkulu endaweni yemakethe yokuncintisana yanamuhla. 

Amabhizinisi angathuthukisa ikhwalithi yemikhiqizo yawo noma amasevisi ngokunciphisa amaphutha namaphutha ezinqubweni zawo, akhulise ukwaneliseka kwamakhasimende nokwethembeka.

5/ Ukwenza izinqumo Okuqhutshwa yidatha

Iyini i-Six Sigma? I-Sigma eyisithupha incike ekuhlaziyweni kwezibalo nakudatha ukwenza izinqumo ezinolwazi. Ngokusebenzisa izinqumo eziqhutshwa yidatha, amabhizinisi angakwazi ukubona umsuka wezinkinga futhi enze izinqumo ezinolwazi eziholela emiphumeleni engcono. 

Lokhu kusiza izinhlangano ukuthi zenze intuthuko ngokusekelwe emaqinisweni kunokuqagela, okuholela ezinqubweni ezisebenza ngempumelelo nezisebenza kahle.

6/ Ukuthuthukiswa okuqhubekayo

I-Six Sigma iyindlela yokuthuthukisa eqhubekayo ekhuthaza isiko lokuthuthuka okuqhubekayo kanye nokuqamba okusha ngaphakathi kwenhlangano. 

Ngokuqhubeka nokwenza ngcono izinqubo zabo, imikhiqizo, kanye nezinsizakalo, amabhizinisi angahlala ephambili futhi alondoloze inzuzo yawo yokuncintisana ngokuhamba kwesikhathi.

Indlela Yokujwayela I-Six Sigma?

Nazi I-DMAIC izinyathelo zokuzijwayeza i-Six Sigma:

1/ Chaza inkinga

Isinyathelo sokuqala ku-Six Sigma ukuchaza inkinga ozama ukuyixazulula. Kubalulekile ukucacisa nokucacisa ngakho. Ungasebenzisa amathuluzi ahlukahlukene afana namamephu okucubungula, ama-flowchart, nokuhlanganisa ingqondo ukuze uhlonze inkinga.

2/ Kala inqubo

Isinyathelo esilandelayo ukukala inqubo yamanje. Lokhu kuhlanganisa ukuqoqa idatha yenqubo nokuhlonza amamethrikhi okudingeka alandelelwe. 

Isibonelo, uma uzama ukuthuthukisa inqubo yokukhiqiza, ungase ulinganise isikhathi somjikelezo, izinga lokungasebenzi, namandla okucubungula. Idatha eqoqwe izokusiza ukuthi ubone izindawo lapho kudingeka khona ukuthuthukiswa.

3/ Hlaziya idatha

Uma usuyiqoqile idatha, isinyathelo esilandelayo ukuyihlaziya. Ungasebenzisa amathuluzi ezibalo namasu ukuze ubone amaphethini, amathrendi, nezinto eziphuma ngaphandle. Lokhu kuzokusiza ukuthi ubone umsuka wenkinga futhi unqume ukuthi yiziphi izinguquko okudingeka zenziwe ukuze kuthuthukiswe inqubo.

4/ Thuthukisa inqubo

Ngemva kokuhlaziya idatha, isinyathelo esilandelayo sisebenzisa izinguquko zokuthuthukisa inqubo. Lokhu kungabandakanya ukuthuthukisa ukugeleza kwenqubo, ukulungisa amapharamitha, noma ukusebenzisa ubuchwepheshe obusha noma okokusebenza. 

Kubalulekile ukuhlola izinguquko ngezinga elincane ngaphambi kokuzisebenzisa ngezinga elikhulu.

5/ Lawula inqubo

Isinyathelo sokugcina ku-Six Sigma ukulawula inqubo. Lokhu kubandakanya ukuqapha inqubo ukuze kuqinisekiswe ukuthi ukuthuthukiswa kusebenza ngempumelelo. 

Ungasebenzisa amashadi okulawula ukuze ugade inqubo futhi uhlonze noma yiziphi izinkinga ezingaba khona. Kubalulekile futhi ukubhala izinguquko ezenziwe futhi udale izinqubo ezijwayelekile zokusebenza ukuze uqinisekise ukuthi inqubo iyahambisana.

Ingabe Ukuthuthukiswa Kwe-Sigma Okuyisithupha Kungathuthukiswa Ngokusebenzisa Amathuluzi Asebenzisanayo? 

Izinhlangano ezamukela i-Six Sigma ngamathuluzi asebenzisanayo zingathola izinzuzo ezimbalwa. 

Amathuluzi okusebenzelana avumela amaqembu ukuthi abambisane ngempumelelo ngokwabelana ngedatha yesikhathi sangempela, imininingwane, nokuhlaziya. Futhi, banganikeza inkundla yezingxoxo nokubonisana. Wonke umuntu osekhasini elifanayo uyayenza kulula ukuhlonza nokuxazulula izinkinga, lula izinqubo, nokwandisa ukugeleza komsebenzi.

Ngaphezu kwalokho, amathuluzi asebenzisanayo anikeza indlela esebenza kahle yokuxazulula izinkinga. Avumela amaqembu ukuthi abone idatha ngeso lengqondo futhi akhombe amaphethini okungenzeka ukuthi awazange abonakale ngezindlela ezivamile zokuhlaziya idatha. Lokhu kungaholela ezixazululweni eziqondiswe kakhulu nezisebenzayo zokucubungula izindaba.

Ukuze uqalise ngokuthuthukisa i-Six Sigma usebenzisa ithuluzi elisebenzisanayo, amaqembu kufanele alandele lezi zinyathelo.

1. Chaza inkinga: Khomba inqubo noma indawo edinga ukuthuthukiswa futhi uchaze isitatimende senkinga. (Ithimba kufanele libe selikhetha ithuluzi elisebenzisanayo eliqondana nemigomo yalo futhi elinezici ezidingekayo zokuhlaziya idatha nokusebenzisana)
2. Qoqa idatha: Qoqa idatha ehlobene nenkinga, okuhlanganisa okokufaka kwenqubo nokuphumayo kanye nempendulo yekhasimende. Ithuluzi elisebenzisanayo lingakusiza ukuthi uqoqe futhi uhlaziye idatha kahle kakhulu.
3. Hlaziya idatha: Sebenzisa amathuluzi okuhlaziya izibalo ukuze uthole amaphethini nezimbangela zenkinga. Amathuluzi asebenzayo angenza kube lula ukubona ngeso lengqondo nokuqonda idatha.
4. Thuthukisa izixazululo: Cabanga ngezixazululo ezingaba khona zenkinga, bese ukhetha ezisebenza kahle kakhulu usebenzisa ukwenza izinqumo okuqhutshwa idatha.
5. Sebenzisa izixazululo: Hlola futhi usebenzise izixazululo ezikhethiwe, futhi ulandelele ukuqhubeka usebenzisa ithuluzi elisebenzisanayo.
6. Lawula futhi uqaphe: Setha isistimu yokuqapha inqubo futhi uqinisekise ukuthi inkinga ayiphindi. Ithuluzi elisebenzisanayo lingakusiza ukulandelela ukusebenza futhi wenze izinguquko uma kunesidingo.

Ngokusebenzisa amandla amathuluzi asebenzisanayo, amabhizinisi angakwazi ukuthuthukisa izinqubo zawo ze-Six Sigma futhi azuze imiphumela engcono.

AhaSlides iyithuluzi elibalulekile amabhizinisi angalihlola, anikeze amandla okuqoqa idatha ngesikhathi sangempela ngalo bukhoma amavoti, Q&A, kanye nemibuzo. Inkundla iphinde inikeze izethulo ezisebenzisanayo ezinezifanekiso eziklanywe kusengaphambili namashadi asebenzisanayo namagrafu okubuka idatha, ukwenza kube lula ukuhlonza izitayela nokuqashelwa kwephethini. AhaSlides futhi yenza ngcono ukuxhumana kweqembu nokusebenzisana amathuluzi okuhlanganisa ingqondo or amafu wamagama.

Izitoreji Eziyinhloko 

Iyini i-sigma eyisithupha? I-Six Sigma iyindlela eqhutshwa idatha yokuthuthukisa izinqubo zebhizinisi ngokunciphisa amaphutha nokunciphisa ukuhluka. Umgomo uwukufinyelela amazinga aphezulu ekhwalithi nokusebenza kahle kuzo zonke izinqubo zebhizinisi, okuholela ekwanelisekeni okwandisiwe kwamakhasimende, izindleko ezincishisiwe, kanye nenzuzo eyengeziwe.

Ilandela indlela ehlelekile ebizwa nge-DMAIC, emele ukuthi Define, Measure, Analyze, Thuthukisa, kanye Nokulawula. Le nqubo isiza izinhlangano ukuhlonza izimbangela zezinkinga futhi zisebenzise izixazululo zokuvimbela izinkinga ezifanayo.

I-Sigma eyisithupha ingasetshenziswa kunoma iyiphi inqubo yebhizinisi, kusukela ekukhiqizeni kuye kwisevisi yamakhasimende kuya ekuthuthukisweni komkhiqizo. Indlela yokusebenza ingasetshenziswa kunoma yiliphi izinga lenhlangano, kusukela eminyangweni ngayinye kuye kuyo yonke inkampani. 

Futhi uma amabhizinisi efuna ukuthuthukisa izinqubo zawo ze-Six Sigma futhi athole imiphumela ephezulu, angase adinge ukusekelwa kwamathuluzi asebenzisanayo.