Lesson 1: Why a short comment can matter · 7 min
Before you begin · Two staff members, one comment · Would you report this?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 18 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Two staff members, one comment · Would you report this?
What applies to you · The key people and terms · Check
The steps · Put the steps in order · When it cannot wait
Specific duties · A colleague's behaviour · Check
Who to ask · Good records · Culture
Your next steps · Practice