Lesson 1: Starting from what works · 4 min
Before you begin · Listing what went wrong
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 6 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Listing what went wrong
Three parts of the interview · Question makeover · Opens a story or closes it down?
How to run it · Listening do and don't · The colleague who gets the credit
Finding the conditions · Repeatable or luck? · Check
Next steps · Limits of the method · Proving the restructure works
Final assessment · Course complete