Global

Behaviour management and de-escalation for educators: Positive, restorative and crisis response

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 11 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
40 min
Lessons
6 lessons
Frequency
At staff induction, at the start of each academic year
Last reviewed
21 Oct 2026
De-escalation and grey areas
What would you do?

A learner shouts and throws a book. Best path: stay calm, move others away if needed, give space, offer a choice and call for support through your agreed route; wrong paths: shout back, block the exit, make a physical intervention that your policy and training do not allow

In the course you choose a path, see what happens and get feedback. This is one of 19 interactive activities.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 40 minutes
  • Process, tabs, accordion, timeline and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Quiz, word cloud, poll, scale slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 398.0Achieve ≥ 80% on the final assessment:Whole course
SO 398.1Set clear expectations and routines that prevent most disruptionPositive Behavioral Interventions and Supports (PBIS) framework; best practiceWhole course
SO 398.2Look for what a behaviour is communicating using the antecedent-behaviour-consequence habit and simple dataBest practiceWhole course
SO 398.3Use proactive strategies: transitions, active supervision and calm limit settingBest practiceWhole course
SO 398.4Recognise early signs of escalation and respond with a calm, step-by-step de-escalation approachBest practiceWhole course
SO 398.5Follow your setting's policy for serious incidents, reporting and any physical intervention, and use restorative steps afterwards + your infoOrganisation's behaviour policy; duties named in Notes, which vary by country [check before build]Whole course

Your part: what a template can't do for you

  • Your workplace details: fill in the 11 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 40 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

The lesson that unravelled in four minutes

3 pages

7 min
Before you beginNoteList
Gareth, a new teacher at Northwind Academy Trust, hands out a task without a clear start routine. A learner refuses to begin, others start talking, and Gareth raises his voice and says "that is your last warning". The learner stands up and kicks a chair.TextImage
Where could it have gone differently?ChecklistKey factQuiz
2

Expectations, routines and behaviour as communication

3 pages

7 min
A positive cultureTabs
What is the behaviour saying?Accordion
CheckFlashcardsMatching quiz
3

Proactive strategies

3 pages

7 min
Prevent it firstProcess
Set a limit wellTimelineNote
CheckQuizMulti-select quiz
4

De-escalation and grey areas

3 pages

7 min
Reading early signsTabs
Calm stepsTimeline
Judgement callScenarioQuiz
5

Serious incidents, reporting and repair

3 pages

7 min
What your policy saysProcessYour infoYour infoNote
Restorative stepsAccordionSorting activity
Looking after yourselfScenario
6

Your behaviour practice plan

2 pages

5 min
Your next stepsProcessYour infoYour infoYour infoYour infoYour infoYour infoNote
PracticeQuizKey factNoteButtonYour info

Live deck and surveys

10 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda, "you control the setting, your tone and your next step
Word cloudOne word for how a disruption feels in the moment
PollWhich part is hardest for you? Setting routines · Staying calm · Setting limits · Repairing afterwards
ContentThe calm de-escalation steps in order
QuizA learner is escalating. First give… Space and a clear, short request with a choice ✔ · A long explanation · A public warning · A physical block
QuizAfter a serious incident, you… Record it the same day, factually, through your agreed route ✔ · Wait a week · Write your opinion of the learner · Discuss it in the staffroom
Content · customiseCustomise: our behaviour policy {{BEHAVIOUR_POLICY_LINK}}, how to call for support {{INCIDENT_RECORD_ROUTE}}, our physical intervention policy {{PHYSICAL_INTERVENTION_POLICY_LINK}}
ScaleHow confident are you staying calm when a learner escalates?
Open-ended / Q&AA situation you find hard
Content · customiseClosing {{LD_CONTACT}}, {{SURVEY_2_URL}}, {{COURSE_URL}}
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. Which challenge do you face most? multiple choice
  6. How confident are you staying calm when a learner escalates? 1-5 scale
  7. What is one routine you would like to teach better? short text
  8. I feel supported by colleagues after a difficult incident. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find the behaviour policy and the support route? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

11 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Behaviour policy link{{BEHAVIOUR_POLICY_LINK}}
  • Physical intervention policy link{{PHYSICAL_INTERVENTION_POLICY_LINK}}
  • Incident record route{{INCIDENT_RECORD_ROUTE}}
  • Concern route{{CONCERN_ROUTE}}
  • Support and adjustments route{{SUPPORT_AND_ADJUSTMENTS_ROUTE}}
  • Ld contact{{LD_CONTACT}}
Show all 11 fields
  • Next course link{{NEXT_COURSE_LINK}}
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}
  • Survey 1 URL{{SURVEY_1_URL}}
  • Survey 2 URL{{SURVEY_2_URL}}
  • Course URL{{COURSE_URL}}

FAQ

Common questions

Can I run behaviour management and de-escalation for educators: Positive, restorative and crisis response training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

At staff induction, at the start of each academic year, and after a pattern of incidents.

Who needs this training?

Teachers, teaching assistants, school leaders and new educators who manage behaviour and respond to escalating incidents; assigned by a school group, academy trust, college or training provider and run by its staff-development lead or training academy head.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck