Lesson 1: Three people, three descriptions · 8 min
Before you begin · One brand, three stories · Why it matters
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 12 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · One brand, three stories · Why it matters
Four parts · Key terms · Check
The five-step path · Strong or empty? · Check
Purpose, character and tone · The extension question · Sort it
From claim to proof · Spot the mismatch · Speak up
Practice