Lesson 1: The promise on the invitation · 8 min
Before you begin · The recording nobody expected · Why it matters
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 12 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The recording nobody expected · Why it matters
Who sets the rules · Key terms · Check
The five-step check · Fix the invitation · Check
The client wants to know who said it · Younger participants and sensitive questions · Sort it
Who to ask · Pressure from a deadline · Check
Practice