Lesson 1: Why guidance is not advice · 7 min
Before you begin · Two conversations · What differed?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 13 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Two conversations · What differed?
Three starting points · Match the idea · Terms
A simple structure · Question practice · Best question
What would you do? · Working with people who may need extra support · Sort it
Records · Follow-up · Speak up
Your next steps · Practice