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Free course template · Global

Click-and-collect training: Handling online orders in store

A ready-made course, live deck and three surveys for colleagues. AhaSlides tracks progress, completion and scores for you. 30 minutes, 6 lessons, 10-question final check. Last reviewed 13 November 2026; not legal advice.

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Click-and-collect training: Handling online orders in store: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 10-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away and what to change next time.

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6 lessons, about 30 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: The online order journey · 6 min

    Before you begin · From click to collection · Check your understanding

  • Lesson 2: Pick, pack and hold · 5 min

    Picking accurately · Substitutions and short picks · Secure holding areas

  • Lesson 3: Handing over · 7 min

    Proof of identity or order code · Age-restricted items · Practise · Kerbside and locker collections

  • Lesson 4: Data and fraud · 4 min

    Names, numbers and addresses · Collection fraud signs

  • Lesson 5: When it goes wrong · 4 min

    Missing, late, wrong or damaged · Practise

  • Lesson 6: Final assessment · 4 min

    Final assessment · Course complete

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Often taught together

Courses teams often run alongside this one.

Also listed in

  • Soft Skills & Career Development
  • Global
  • AhaSlides
  • Retail, hospitality & consumer services
  • Retail
  • Frontline & deskless workforces
  • Multi-site businesses & franchises
  • Operations
  • Customer service & support
  • Frontline & customer-facing staff
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Common questions

Yes. The course, the live deck and all three surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding or as continuing professional development, with a yearly refresher (best practice).

Colleagues who pick, hold, hand over and return online orders (click-and-collect, buy online pick up in store, kerbside, ship-from-store); run by store managers and omnichannel leads.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Link to your live session deck
  • Link your order process
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and all three surveys into your AhaSlides account in one click.

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