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Free course template · Global

Communication styles at work: Passive, aggressive, assertive

A ready-made course, live deck and two surveys for all staff and team leaders. AhaSlides tracks progress, completion and scores for you. 35 minutes, 6 lessons. Last reviewed 29 October 2026; not legal advice.

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Course outline at a glance

  • Two replies to one request
  • What would you say?
  • Checklist
  • Quiz

  • Four styles
  • Tabs
  • Flashcards
  • Matching quiz

  • Listen for it
  • Consequences
  • Sorting activity
  • Accordion
  • Quiz
  • Multi-select quiz

  • The "I feel… I need…" pattern
  • Pay conversation
  • Interruptions
  • Process
  • Scenario
  • Quiz

  • Healthy boundaries
  • When it does not work
  • Manager cancels one-to-ones
  • Flashcards
  • Timeline
  • Scenario
  • Multi-select quiz

  • Your plan
  • Process
  • Quiz

Try some questions from the course

Question 1 of 3

What is the main risk of Dev's reply?

 

When feelings come out through sighs and missed deadlines, nobody can fix the real problem.

Lesson 1, Why the same message lands so differently, teaches this. See the outline

Question 2 of 3

Which sentence is aggressive?

 

Aggressive messages push, blame or shut down discussion. The others are assertive or passive.

Lesson 3, Spot the style, teaches this. See the outline

Question 3 of 3

What makes Priya's best option assertive?

 

Assertive means stating your need clearly and respectfully while staying open to the reply.

Lesson 4, What would you do? Choosing an assertive reply, teaches this. See the outline

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Learners earn a certificate

Your organisation

Certificate of completion

This certifies that

Alex Morgan

has completed

Communication styles at work: Passive, aggressive, assertive

Completed on12 October 2026
Sample certificate with a placeholder learner name.

Style 1 of 6: Purple geometric

Everyone who finishes gets a certificate with their name, the course title and the completion date. Add your own logo, colours and signer.

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 8 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 35 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why the same message lands so differently · 7 min

    Before you begin · Two replies to one request · What would you say?

  • Lesson 2: The four styles and what they sound like · 5 min

    Four styles · Check

  • Lesson 3: Spot the style · 5 min

    Listen for it · Consequences

  • Lesson 4: What would you do? Choosing an assertive reply · 7 min

    The "I feel… I need…" pattern · Pay conversation · Interruptions

  • Lesson 5: Boundaries, saying no and escalating · 7 min

    Healthy boundaries · When it does not work · Manager cancels one-to-ones

  • Lesson 6: Putting it into practice · 4 min

    Your plan · Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding, in team-effectiveness programmes, and after friction between teams.

All staff and team leaders who want clearer, calmer conversations.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Help contact
  • Policy link
  • Reporting route
  • LMS or record system
  • Course URL
  • Live session URL
Then edit anything else you like: wording, scenarios, your logo.
Visit the help centre (opens in a new tab)

Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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