Culturally responsive and anti-bias practice for trainers, facilitators and educators

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 11 details that are specific to your organisation.

See the live deck See the full outline

Try the course Preview the survey

Length: 40 min
Lessons: 6 lessons
Frequency: At trainer onboarding
Last reviewed: 21 Oct 2026

Grey areas

What would you do?

A case study on a diversity-related news story starts a heated exchange

Try it: this is one of 17 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

6 lessons, about 40 minutes
Process, scenario, sorting activity, tabs and quizzes

Live session deck

An AhaSlides presentation to run after the course, in person or online.

10 slides
Quiz, poll, word cloud, ranking slides
A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

Post-course feedback, about 2 minutes
30-day check-in
Anonymous by default
Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

ID	Objective	Source	Where it's covered
TO 415.0	Achieve ≥ 80% on the final assessment	None	Whole course
SO 415.1	Explain how culture, identity and bias can shape who is heard, who is helped and what is assumed in a training session	Best practice	Whole course
SO 415.2	Spot implicit bias in your own planning, examples, questions and feedback	Best practice	Whole course
SO 415.3	Use culturally responsive facilitation behaviours, including inclusive and gender-neutral language and safe handling of sensitive topics	Best practice	Whole course
SO 415.4	Choose examples, images and activities that work for a diverse group	Best practice	Whole course
SO 415.5	Respond calmly to bias, a microaggression or exclusion in the room, and know where to take a conduct concern + your info	Organisation's equality and conduct policy; see Notes	Whole course

Your part: what a template can't do for you

Your workplace details: fill in the 11 highlighted fields so the course describes your own policies, contacts and locations.
Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 40 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise

Why the same session lands differently

3 pages

7 min

Before you beginNoteList

One session, two experiencesTextImage

What did you notice?ChecklistKey factQuiz

Culture, bias and the rules in brief

3 pages

7 min

Key ideasTabs

The rules around itAccordionYour infoYour info

CheckFlashcardsMatching quiz

Notice, pause, change: a habit for your planning

3 pages

7 min

Four stepsProcess

Your planning auditChecklistNoteYour info

Rewrite itSorting activityQuiz

Grey areas

3 pages

7 min

A sensitive topicScenario

Over-correctingScenario

CheckSorting activityMatching quiz

Speak up and apply

3 pages

7 min

When someone is excludedProcessYour info

Say it wellScenarioNoteYour infoYour info

Your commitmentTextQuiz

Final assessment and completion

2 pages

5 min

Your next stepsProcessYour infoYour infoYour infoNote

PracticeQuizKey factNoteButtonYour info

Live deck and surveys

10 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

ContentTitle, agenda, "this is a practice session, not a test

PollHow often do you change your examples for a new group?

Word cloudOne word for a time you felt included in a training room

ContentThe four-step habit (notice, pause, change, check) with one example per step

QuizA participant is misgendered in the room. Best response? Ignore it · Brief apology, correct, move on ✔ · Make a speech about it · Ask them to explain

QuizA stereotyped joke gets a laugh. You… (Interrupt calmly and return to the task ✔ / Laugh to keep the mood / Wait until Friday / Ask the group who is offended)

Content · customiseCustomise: "Our equality and conduct policy, where to take a concern and how to ask for an adjustment" with {{EQUALITY_AND_CONDUCT_POLICY_LINK}}, {{CONCERN_ROUTE}}, {{SUPPORT_AND_ADJUSTMENTS_ROUTE}}

RankingRank these from most to least useful for your next session

Q&AAsk the trainer anything

Content · customiseClosing {{LD_CONTACT}}, {{SURVEY_2_URL}}, {{COURSE_URL}}, {{LIVE_SESSION_URL}}

Post-course feedback: 11 questions, about 2 min

Overall rating 5 stars
Relevant, realistic, right length, helpful activities agree/disagree grid
What was most useful? multi-select
Confidence before this course, and now 1-5 scale
How confident are you responding to a biased remark in the room? 1-5 scale
Which is hardest for you? multiple choice
Rank what would help most ranking
I feel safe saying I got something wrong. 1-5 scale
One thing we should change or add open text
Would you recommend this course? NPS

30-day check-in

Have you used what you learned since the course? multiple choice
How confident are you today? Compare with day 1 1-5 scale
Do you know where to find the organisation's inclusive-training standard and concern route? yes / no / not sure
A moment where the training helped, or where you weren't sure open text
Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

11 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

Ld contact{{LD_CONTACT}}
Training standards link{{TRAINING_STANDARDS_LINK}}
Concern route{{CONCERN_ROUTE}}
Support and adjustments route{{SUPPORT_AND_ADJUSTMENTS_ROUTE}}
Equality and conduct policy link{{EQUALITY_AND_CONDUCT_POLICY_LINK}}
LMS or record system{{LMS_OR_RECORD_SYSTEM}}

Show all 11 fields

Next course link{{NEXT_COURSE_LINK}}
Survey 1 URL{{SURVEY_1_URL}}
Survey 2 URL{{SURVEY_2_URL}}
Course URL{{COURSE_URL}}
Live session URL{{LIVE_SESSION_URL}}

FAQ

Common questions

Can I run culturally responsive and anti-bias practice for trainers, facilitators and educators training online?

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

How often is this training needed?

At trainer onboarding, before a programme for a mixed or international cohort, and annually as a refresher.

Who needs this training?

Trainers, facilitators, mentors, assessors and instructional designers who design or deliver learning for diverse adult groups; run by a head of L&D, a staff-development office or a training academy lead.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

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Last reviewed: 21 October 2026Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck