Lesson 1: Why a friendly post can still cause a problem · 7 min
Before you begin · The proud post · What would you do before posting?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The proud post · What would you do before posting?
Two voices · Whose voice is it? · Check
What the policy asks of you, and why · Say that you work here · Check the post
A client win without a name · Share or hold? · A reply that heats up
Profile checklist · Say it well · Speak up
11 questions, 80% to pass. The result is saved to the learner's record.