Lesson 1: Why it matters · 5 min
Explain why the same feedback can land very differently, and how a shared model reduces misreads.
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 5 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Explain why the same feedback can land very differently, and how a shared model reduces misreads.
Give feedback using Moment → Behaviour → Impact → Ask.
Adjust setting, framing and praise to the person without watering down the message.
Receive feedback well, including asking for clarity when it's softened or blunt.
Choose a sound response in grey-area feedback situations (upward, peer, public).
12 questions, 80% to pass. The result is saved to the learner's record.