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Free course template · Global

Handling customer objections: A practical toolkit for price, timing, trust and competitor pushback

A ready-made course, live deck and two surveys for all customer-facing sellers. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons. Last reviewed 21 October 2026; not legal advice.

By Cheryl Duong

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Handling customer objections: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 8 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The Handling customer objections: A practical toolkit for price, timing, trust and competitor pushback course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: What an objection really signals · 8 min

    Before you begin · Leila's fourth refusal · What was the buyer really saying?

  • Lesson 2: Listening and clarifying before you answer · 8 min

    The pause · Clarifying questions · Try it

  • Lesson 3: Price objections: value, not discount · 8 min

    Four price meanings · From discount to value · Check

  • Lesson 4: Grey areas: timing, trust, risk and competitors · 8 min

    Scenario · Scenario · Scenario

  • Lesson 5: Building your objection bank, and where to get help · 5 min

    The bank · Who to ask

  • Lesson 6: Final assessment · 3 min

    Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding for sellers, at the start of a new sales cycle, and monthly as a short objection round.

All customer-facing sellers, inside sales and retention agents (run by L&D with sales enablement).

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Sales enablement contact
  • Compliance contact
  • Escalation route
  • Sales playbook link
  • Objection bank link
  • LMS or record system
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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