Lesson 1: Service-floor reality · 7 min
Recognise harassment specific to restaurants and bars, incl. by customers.
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 8 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Recognise harassment specific to restaurants and bars, incl. by customers.
Know the restaurant's written policy and reporting options, incl. to a manager not involved and anonymous reporting.
Choose safe responses to customer and co-worker harassment during service.
Explain manager liability and responsibility under the law.
10 questions, 80% to pass. The result is saved to the learner's record.
Based on: 775 ILCS 5/2-110; IDHR supplemental model training for restaurants & bars