Lesson 1: Brand is what people say about us when we are not in the room · 6 min
Before you begin · Two phone calls · What is a brand?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 14 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Two phone calls · What is a brand?
Three ideas · Match the example · Check
From word to action · Spot the value · Check
Voice in four words · Fix the message · The guidelines
Moments that matter · A claim question · Speak up
Your next steps · Practice