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Free course template · Global

Measuring customer loyalty with net promoter score

A ready-made course, live deck and two surveys for customer-facing staff. AhaSlides tracks progress, completion and scores for you. 30 minutes, 6 lessons. Last reviewed 29 October 2026; not legal advice.

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Measuring customer loyalty with net promoter score: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 8 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 30 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: The score that looked fine and hid a problem · 6 min

    Before you begin · Northwind Group's team reports "average score 8 out of 10, great". Priya notices that a growing group score 0-6 and say nothing · What would you say?

  • Lesson 2: What NPS is and how it is scored · 6 min

    The question · The formula · Check

  • Lesson 3: Spot it: sort scores and calculate · 6 min

    Sort the replies · Worked example · Check

  • Lesson 4: Collecting good data · 5 min

    Sample and timing · Avoid bias · Check

  • Lesson 5: Grey areas: closing the loop · 5 min

    A detractor leaves a comment · A manager hints that you should "remind customers to give a 9 or 10" · Share it

  • Lesson 6: Final assessment · 2 min

    Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding for customer-facing roles, when a company starts an NPS programme, and before quarterly results are shared.

Customer-facing staff, team leads and service managers.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Follow up time
  • Reporting route
  • Help contact
  • LMS or record system
  • Course URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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