Lesson 1: Why it matters · 5 min
Explain why the same meeting can feel open to some people and closed to others.
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 6 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Explain why the same meeting can feel open to some people and closed to others.
Interpret silence and pauses without assuming agreement or lack of interest.
Use turn-taking techniques that let different speaking styles in, as a participant or host.
Reduce the effect of seniority on who speaks and what gets said.
Make sound calls in grey-area meeting moments (generalizations, side languages).
12 questions, 80% to pass. The result is saved to the learner's record.