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Free course template · Global

Managing online reputation, reviews and local presence across multiple business locations

A ready-made course, live deck and two surveys for local marketers. AhaSlides tracks progress, completion and scores for you. 35 minutes, 6 lessons, 10-question final check. Last reviewed 21 October 2026; not legal advice.

By Cheryl Duong

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Managing online reputation, reviews and local presence across multiple business locations

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 12 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The Managing online reputation, reviews and local presence across multiple business locations course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 10-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 35 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why a one-star review at one site matters to all of them · 7 min

    Before you begin · One review, twelve sites · What do people check first?

  • Lesson 2: Listings and the review rules in brief · 7 min

    Listing basics · What the review rules are about · Check

  • Lesson 3: Asking, replying and escalating: the process · 7 min

    Reply in five steps · Reply or escalate? · Check

  • Lesson 4: Grey areas: incentives, bursts of reviews and abuse · 6 min

    The discount for a review · Five stars in one afternoon · Abuse or just angry?

  • Lesson 5: Speak up and apply · 4 min

    Who to tell and how · A multi-site incident

  • Lesson 6: Final assessment · 4 min

    10 questions, 80% to pass. The result is saved to the learner's record.

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At hire for anyone who touches listings or reviews, before a new site opens, and after a public review incident.

Local marketers, franchise and multi-site marketing teams and customer experience staff.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Help contact
  • Escalation route
  • Policy link
  • Who owns and edits each site's listing
  • Where an upset customer is invited to continue offline
  • The review and incentive rules your legal team says apply in your markets
  • Next course link
  • LMS or record system
  • Course URL
  • Live session URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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