Lesson 1: Why plain language matters · 8 min
Before you begin · The reader comes first · Who reads what you write
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The reader comes first · Who reads what you write
Main point first, then cut · Short sentences, everyday words, active voice and 'you' · Check your understanding
Test your writing · Practise
Final assessment · Course complete
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