Lesson 1: Why problems come back · 11 min
Before you begin · Fixed three times · Correction, corrective action, preventive action
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Fixed three times · Correction, corrective action, preventive action
Is and is not · Good or weak problem statement
5 Whys done well · Fishbone · Practise
The 8D steps · Containment or permanent fix · Check it worked before you close
Final assessment · Course complete
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