Lesson 1: A coaching session that turned into telling · 8 min
Before you begin · An invented story · What would have helped?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 11 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · An invented story · What would have helped?
Choose the method · Behaviours, not impressions · Observable or opinion?
The feedback conversation · Rewrite the feedback · Run the role-play
Scenario · Scenario · Scenario
Support and rules · A follow-up rhythm
Practice