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Free course template · Global

Discovering what the customer really needs: Questioning and active listening for sales teams

A ready-made course, live deck and two surveys for sellers. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons. Last reviewed 21 October 2026; not legal advice.

By Cheryl Duong

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Discovering what the customer really needs: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The Discovering what the customer really needs: Questioning and active listening for sales teams course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: A customer who was pitched at for ten minutes · 8 min

    Before you begin · An invented story · What was missing?

  • Lesson 2: Open, closed and probing questions, and listening · 8 min

    Three kinds of question · Rewrite the question · Listen, then play back

  • Lesson 3: Finding the real need, and summarising before you pitch · 8 min

    The request and the need · Summarise and check · Put it in order

  • Lesson 4: Grey areas: customer types, hidden motives and awkward replies · 8 min

    Scenario · Scenario · Spot the motive

  • Lesson 5: Putting it into your next call, and where to get help · 5 min

    Support · Your next call

  • Lesson 6: Final assessment · 3 min

    Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At seller onboarding, before a new product or segment push, and as a refresher when calls show too much pitching and too little listening.

Sellers, store and branch staff, and customer success reps who run conversations with buyers (run by L&D with sales enablement).

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Sales enablement contact
  • Compliance contact
  • Sales playbook link
  • Sales conduct policy link
  • Crm system
  • Escalation route
  • LMS or record system
  • Course URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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