Lesson 1: Variation and the customer · 12 min
Before you begin · The average is right, and customers still complain · Key words
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The average is right, and customers still complain · Key words
Five phases · Which phase? · Check your understanding
Three charts · Practise · Measurement you can trust
Who does what · Make it stick
Final assessment · Course complete
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