Lesson 1: Your role · 6 min
Explain why a manager's first response to a caregiving need shapes the employee's career and the employer's risk.
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Explain why a manager's first response to a caregiving need shapes the employee's career and the employer's risk.
Recognise when a caregiving request may trigger leave rights and route it to HR the same day.
Avoid caregiver stereotyping in assignments, scheduling, ratings and promotion.
Answer the conversation well: listen, ask what would help, don't pry.
Decide flexible-work requests on the role's needs and keep coverage fair for the whole team.
12 questions, 80% to pass. The result is saved to the learner's record.