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Free course template · Global

Verbal and non-verbal communication at work

A ready-made course, live deck and two surveys for all staff. AhaSlides tracks progress, completion and scores for you. 35 minutes, 6 lessons. Last reviewed 29 October 2026; not legal advice.

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Course outline at a glance

  • Amara says "Happy to help" with folded arms and a flat voice; the client hears something else
  • What can you say without a word?
  • Checklist
  • Quiz

  • Three channels
  • Cue and meaning
  • Tabs
  • Flashcards
  • Matching quiz

  • Open or closed?
  • One cue is not a verdict
  • Sorting activity
  • Accordion
  • Quiz
  • Multi-select quiz

  • The quiet colleague
  • The upset client
  • On video
  • Scenario
  • Quiz
  • Process

  • Cultural care
  • Cultures and cues
  • Self-check
  • Accordion
  • Scenario
  • Quiz
  • Checklist
  • Multi-select quiz

  • Next steps
  • Process
  • Quiz

Try some questions from the course

Question 1 of 3

Which signal will the client most likely believe?

 

When signals clash, people tend to trust tone and body language over the words.

Lesson 1, Why words are only part of the message, teaches this. See the outline

Question 2 of 3

You notice a colleague looking away. What is the best next move?

 

One cue can have many causes. A kind check replaces a guess.

Lesson 3, Reading signals without jumping to conclusions, teaches this. See the outline

Question 3 of 3

What is the best way to start the private chat?

 

A calm, open question invites an honest answer without blame.

Lesson 4, What would you do? Aligning words and body, teaches this. See the outline

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Learners earn a certificate

Your organisation

Certificate of completion

This certifies that

Alex Morgan

has completed

Verbal and non-verbal communication at work

Completed on12 October 2026
Sample certificate with a placeholder learner name.

Style 1 of 6: Indigo serif

Everyone who finishes gets a certificate with their name, the course title and the completion date. Add your own logo, colours and signer.

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 6 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 35 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why words are only part of the message · 7 min

    Before you begin · Amara says "Happy to help" with folded arms and a flat voice; the client hears something else · What can you say without a word?

  • Lesson 2: Words, tone and body: the three channels · 6 min

    Three channels · Cue and meaning · Check

  • Lesson 3: Reading signals without jumping to conclusions · 6 min

    Open or closed? · One cue is not a verdict · Check

  • Lesson 4: What would you do? Aligning words and body · 6 min

    The quiet colleague · The upset client · On video

  • Lesson 5: Culture, context and your self-check routine · 6 min

    Cultural care · Cultures and cues · Self-check

  • Lesson 6: Your practice plan · 4 min

    Next steps · Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding, before customer-facing roles start, and in team-effectiveness programmes.

All staff, especially customer-facing and team roles.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Help contact
  • Policy link
  • LMS or record system
  • Course URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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