Lesson 1: Why it matters · 4 min
Explain why using someone's name correctly matters for trust and belonging.
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 6 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Explain why using someone's name correctly matters for trust and belonging.
Identify common naming patterns (family name first, two surnames, patronymics, single names, particles) and which part of the name to use.
Ask for, practice and record a colleague's name pronunciation without making it awkward.
Write names correctly in email and systems, keeping diacritics, spaces, hyphens and apostrophes.
Respond well when a name is shortened, changed or judged without the person's consent.
10 questions, 80% to pass. The result is saved to the learner's record.