Lesson 1: A sale that was lost after the numbers were right · 7 min
Before you begin · An invented story · Why did the customer choose?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 8 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · An invented story · Why did the customer choose?
What builds trust · Four common styles · Match the response
Four skills · Reading the signs · Reply well
Persuasion or manipulation? · Scenario · Scenario
Support · Your one idea
Practice