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Free course template · Global

Upselling and cross-selling: Growing the average sale without pressure

A ready-made course, live deck and two surveys for retail. AhaSlides tracks progress, completion and scores for you. 35 minutes, 6 lessons. Last reviewed 21 October 2026; not legal advice.

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Upselling and cross-selling: Growing the average sale without pressure: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The Upselling and cross-selling: Growing the average sale without pressure course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 35 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Upsell, cross-sell, add-on, and spotting the moment · 7 min

    Before you begin · An invented story · Which is which?

  • Lesson 2: Making a relevant suggestion · 7 min

    The one-suggestion rule · Say it naturally · Match the add-on

  • Lesson 3: Handling "no", selling after the sale and at renewal · 7 min

    Graceful no · After the sale · Put it in order

  • Lesson 4: Staying fair: grey areas on add-ons and pre-selected extras · 7 min

    Scenario · Scenario · Scenario

  • Lesson 5: Putting it into practice and where to ask · 5 min

    Where to ask · Your own plan

  • Lesson 6: Final assessment · 2 min

    Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding for customer-facing sellers, before a seasonal peak or product launch, as a refresher when the average sale falls.

Retail, branch, inside sales and customer success staff; run by L&D with retail or customer operations.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Sales conduct policy link
  • Sales playbook link
  • Crm system
  • Compliance contact
  • Escalation route
  • Sales enablement contact
  • LMS or record system
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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