30+ Cov Lus Nug Tshaj Tawm Tshaj Tawm Zoo Tshaj Plaws + 6 Qhov Kev Ua Phem Kom Zam Txim Rau Qhov Tsis Zoo

💡 Xav ua kom koj qhov xwm txheej hais lus hauv nroog? Mloog cov lus tawm tswv yim los ntawm koj cov neeg tuaj koom.

Tau txais kev tawm tswv yim, txawm tias nws tuaj yeem hnov ​​​​ntau, yog qhov tseem ceeb rau kev ntsuas seb koj qhov kev tshwm sim ua tau zoo npaum li cas.

Kev soj ntsuam tom qab kev tshwm sim yog koj lub sijhawm los nrhiav seb cov neeg nyiam dab tsi, qhov twg yuav zoo dua, thiab lawv tau hnov ​​​​txog koj li cas hauv thawj qhov chaw.

Nkag mus saib dab tsi tom qab qhov xwm txheej tshawb fawb cov lus nug nug qhov ntawd coj tus nqi tiag tiag rau koj qhov kev tshwm sim yav tom ntej.

Cov ntsiab lus

• Dab tsi yog Cov Lus Nug Txog Kev Tshawb Fawb Tom Qab?
• Hom Cov Lus Nug Txog Kev Tshawb Fawb Tom Qab
• Cov Lus Nug Tom Qab Kev Tshawb Fawb
• Feem ntau yuam kev kom zam thaum tsim cov lus nug tom qab kev tshwm sim
• 'Cov Lus Nug Dab Tsi Kuv Yuav Tsum Nug' rau Cov Lus Qhia Txog Kev tshwm sim?
• 5 nqe lus nug zoo yog dab tsi?
• Cov Lus Nug

Txheej txheem cej luam

Tswv yim rau kev sib koom tes zoo dua

• Cov kev tshwm sim Management
• Kev ua si tswv yim
• Interactive museum

Dab tsi yog Cov Lus Nug Txog Kev Tshawb Fawb Tom Qab?

Kev soj ntsuam tom qab qhov xwm txheej yog ib txoj hauv kev zoo kom pom tias koj qhov xwm txheej tau mus li cas - los ntawm qhov muag ntawm koj cov neeg koom. Cov lus tawm tswv yim koj sau los ntawm cov lus nug tom qab ib qho kev tshwm sim tuaj yeem pab tsim cov xwm txheej yav tom ntej rau hauv qhov kev paub zoo dua!

Daim ntawv ntsuam xyuas yog koj lub sijhawm los nug cov neeg koom nrog lawv xav li cas, lawv xav li cas thaum lub sijhawm tshwm sim, thiab lawv nyiam dab tsi (lossis tsis txaus siab). Lawv puas muaj sijhawm zoo? Puas muaj dab tsi thab lawv? Puas yog lawv cov kev cia siab tau ua tiav? Koj tuaj yeem siv cov lus nug hauv qhov xwm txheej virtual lossis cov lus nug ntawm tus kheej yog tias lawv tsim nyog rau koj qhov kev thov.

Cov ntaub ntawv koj tau txais los ntawm cov kev tshawb fawb tom ntej no yog qhov tseem ceeb thiab yuav pab koj tsim koj tus kheej zoo meej tom qab kev ntsuam xyuas. Nws qhia koj tias dab tsi ua haujlwm zoo rau koj cov neeg koom nrog, thiab dab tsi tuaj yeem siv txhim kho. Tej zaum koj yuav pom tej yam uas koj tsis tau xav tias yog teeb meem tshwm sim.

Hom Cov Lus Nug Txog Kev Tshawb Fawb Tom Qab

Muaj ntau ntau hom lus nug uas koj tuaj yeem siv los txhawb koj qhov kev tshawb fawb. Nov yog qee qhov ntawm lawv:

• Cov lus nug txaus siab - Cov hom phiaj no los ntsuas seb cov neeg tuaj koom txaus siab npaum li cas nrog ntau yam ntawm qhov kev tshwm sim.
• Cov lus nug qhib - Cov no tso cai rau cov neeg tuaj koom los muab cov lus qhia ntxaws ntxaws hauv lawv cov lus.
• Kev ntsuas ntsuas ntsuas - Cov no muaj cov lej ntsuas rau cov neeg tuaj koom xaiv.

• Ntau cov lus nug xaiv – Cov no muab cov kev xaiv teb rau cov neeg teb xaiv.

• Cov lus nug pej xeem - Cov no sau cov ntaub ntawv hais txog cov neeg tuaj koom.

• Cov lus nug pom zoo – Cov no txiav txim siab seb cov neeg tuaj koom yuav pom zoo li cas.

Nco ntsoov ua ib daim ntawv ntsuam xyuas nrog kev sib xyaw ntawm cov lus nug qhib thiab kaw uas tsim kom muaj kev ntaus nqi thiab cov lus teb zoo.

Cov lej ntxiv rau cov dab neeg muab cov lus qhia ua haujlwm uas koj xav tau los hloov kho koj cov xwm txheej mus rau ib yam dab tsi uas tib neeg nyiam tiag tiag.

Cov Lus Nug Tom Qab Kev Tshawb Fawb

Txhawm rau kawm tiag tiag cov neeg nyiam thiab dab tsi xav tau kev txhim kho, xav txog ntau yam ntawm cov lus nug nram qab no rau cov neeg tuaj koom hauv qab no👇

1 - Koj yuav ntsuas koj qhov kev paub tag nrho ntawm qhov kev tshwm sim li cas? (Rating scale question to gauge general satisfaction)

2 - Koj nyiam dab tsi ntawm qhov kev tshwm sim? (Qhib cov lus nug kom tau txais cov lus pom zoo ntawm qhov muaj zog)

3 - Koj nyiam dab tsi tsawg kawg ntawm qhov kev tshwm sim? (Qhib cov lus nug txhawm rau txheeb xyuas thaj chaw muaj peev xwm txhim kho)

4 - Puas yog qhov kev tshwm sim ua tau raws li koj qhov kev cia siab? Vim li cas los yog vim li cas ho tsis? (Pib nthuav tawm cov neeg tuaj koom qhov kev cia siab thiab seb lawv puas tau ntsib)

5 - Koj yuav ntsuas qhov zoo ntawm cov neeg hais lus / cov neeg nthuav qhia li cas? (Rating scale nqe lus nug tsom rau ib qho tshwj xeeb)

6 - Puas yog qhov chaw tsim nyog thiab xis nyob? (Yog / Tsis muaj lus nug los ntsuas qhov tseem ceeb logistical)

7 - Koj yuav ntsuas lub koom haum ntawm qhov kev tshwm sim li cas? (Rating scale lo lus nug los txiav txim siab txog qib ntawm kev ua tiav thiab kev npaj)

8 - Cov lus qhia dab tsi uas koj muaj los txhim kho cov xwm txheej yav tom ntej? (Open-ended lo lus nug caw cov lus pom zoo rau kev txhim kho)

9 - Koj puas tuaj koom lwm qhov kev tshwm sim los ntawm peb lub koom haum? (Yog / Tsis muaj lus nug los ntsuas qhov kev txaus siab rau cov xwm txheej yav tom ntej)

10 - Puas muaj lwm cov lus qhia uas koj xav muab? (Qhib-kawg "catch-tag nrho" lo lus nug rau ib qho kev xav ntxiv)

11 - Dab tsi yog qhov tseem ceeb tshaj plaws ntawm qhov kev tshwm sim rau koj? (Qhib lo lus nug los txheeb xyuas qhov muaj zog tshwj xeeb thiab yam uas cov neeg tuaj koom pom muaj txiaj ntsig zoo tshaj)

12 - Qhov xwm txheej cuam tshuam li cas rau koj txoj haujlwm / kev nyiam? (Cov lus nug ntsuas ntsuas kom paub seb yuav siv tau li cas cov ntsiab lus ntawm qhov kev tshwm sim rau cov neeg tuaj koom)

13 - Koj yuav ntsuas qhov kev nthuav qhia / kev cob qhia zoo li cas? (Rating scale nqe lus nug los ntsuas qhov tseem ceeb ntawm qhov kev tshwm sim)

14 – Qhov ntev ntawm qhov kev tshwm sim puas tsim nyog? (Yog / Tsis muaj lus nug los txiav txim seb lub sijhawm ua haujlwm / sijhawm ua haujlwm rau cov neeg tuaj koom)

15 – Puas yog cov neeg hais lus / cov neeg nthuav qhia paub paub thiab koom nrog? (Rating scale nqe lus nug tsom rau kev hais lus ua tau zoo)

16 – Puas yog qhov kev tshwm sim tau zoo? (Rating scale nqe lus nug los soj ntsuam tag nrho kev npaj thiab ua tiav)

17 - Qhov chaw nyob li cas ntawm kev teeb tsa, kev nplij siab, chaw ua haujlwm, thiab cov khoom siv zoo li cas? (Qhib cov lus nug uas tau caw cov lus qhia ntxaws ntxaws ntawm qhov chaw logistical ntawm qhov chaw)

18 - Puas yog kev xaiv zaub mov thiab dej haus txaus siab? (Rating scale nqe lus nug ntsuas qhov tseem ceeb logistical ntsiab)

19 - Puas yog qhov kev tshwm sim ua tau raws li koj qhov kev cia siab rau hom kev sib sau no? (Yog / Tsis muaj lus nug pib los ntsuas cov neeg tuaj koom qhov kev cia siab)

20 - Koj puas xav pom qhov xwm txheej no rau ib tus npoj yaig? (Yog / Tsis muaj lus nug ntsuas cov neeg tuaj koom kev txaus siab tag nrho)

21 – Lwm yam dab tsi uas koj xav pom nyob rau hauv cov xwm txheej yav tom ntej? (Open-end lus nug sau cov tswv yim ntawm cov ntsiab lus xav tau)

22 - Koj kawm tau dab tsi uas koj tuaj yeem thov hauv koj txoj haujlwm? (Open-end lus nug ntsuas qhov kev tshwm sim qhov cuam tshuam thiab kev ua tau zoo)

23 - Peb tuaj yeem txhim kho qhov kev tshwm sim li cas thiab kev tshaj tawm? (Open-end lus nug caw cov lus pom zoo los txhawb nqa)

24 - Thov piav qhia koj qhov kev paub tag nrho nrog rau kev sau npe cov xwm txheej thiab cov txheej txheem txheeb xyuas. (Kev ntsuas smoothness ntawm cov txheej txheem logistical)

25 - Puas muaj ib yam dab tsi uas tuaj yeem ua tau los ua kom tau txais kev nkag / sau npe ua haujlwm tau zoo dua? (Sau cov lus tawm tswv yim rau kev txhim kho cov txheej txheem pem hauv ntej kawg)

26 - Thov ntsuas cov neeg siv khoom thiab kev txhawb nqa koj tau txais ua ntej, thaum lub sijhawm thiab tom qab qhov kev tshwm sim. (Rating scale nqe lus nug soj ntsuam cov neeg tuaj koom kev paub)

27 - Tom qab qhov xwm txheej no, koj puas xav tias muaj kev sib txuas nrog lub koom haum? (Yog / Tsis muaj lus nug ntsuas qhov cuam tshuam ntawm kev sib raug zoo ntawm cov neeg tuaj koom)

28 - Yuav ua li cas yooj yim lossis nyuaj koj pom lub vev xaib online siv rau qhov kev tshwm sim? (paub paub qhov kev txhim kho yuav tsum tau ua rau qhov kev paub hauv online)

29 - Dab tsi ntawm qhov xwm txheej virtual koj nyiam tshaj plaws? (Saib yog tias lub platform virtual muab cov yam ntxwv uas tib neeg nyiam)

30 - Peb puas tuaj yeem tiv tauj koj kom paub meej lossis cov ntsiab lus hais txog koj cov lus teb? (Yog / Tsis muaj lus nug los pab kom rov qab yog tias xav tau)

Txuag lub sij hawm nrog npaj-ua daim ntawv ntsuam xyuas templates

Sau cov lus teb los ntawm koj cov neeg tuaj saib ua ntej, thaum, thiab tom qab qhov kev tshwm sim. Nrog rau AhaSlides templates qiv koj tuaj yeem ua tau txhua yam!

Feem ntau yuam kev kom zam thaum tsim cov lus nug tom qab kev tshwm sim

Nov yog 6 yam yuam kev uas yuav tsum zam:

1 - Kev tshawb fawb ntev dhau lawm. Khaws rau 5-10 nqe lus nug siab tshaj plaws. Kev tshawb fawb ntev dua ua rau muaj kev cuam tshuam cov lus teb.

2 - Nug cov lus nug tsis meej lossis tsis meej. Nug cov lus nug meej, tshwj xeeb uas muaj cov lus teb txawv. Zam "Nws nyob li cas?" kab lus.

3 - Tsuas yog suav nrog cov lus nug txaus siab. Ntxiv qhib-kawg, kev pom zoo thiab cov lus nug pej xeem rau cov ntaub ntawv nplua nuj.

4 - Tsis incentivising teb. Muab qhov kev txhawb siab zoo li qhov khoom plig kos rau cov neeg ua tiav daim ntawv ntsuam xyuas los txhawb cov lus teb.

5 - Tos ntev heev kom xa daim ntawv ntsuam xyuas. Xa nws li ntawm ob peb hnub tom qab qhov kev tshwm sim thaum lub nco tseem tshiab.

6 - Tsis siv cov txiaj ntsig tshawb fawb los txhim kho. Tshawb xyuas cov lus teb rau cov ntsiab lus thiab cov lus pom zoo ua tau. Sib tham nrog cov koom tes nrog cov xwm txheej thiab ua cov kauj ruam los txhim kho rau lub sijhawm tom ntej.

Lwm yam yuam kev hais txog:

• Tsuas suav nrog cov lus nug ntau (tsis muaj qhib-kawg)
• Nug "Vim Li Cas" cov lus nug uas xav tias tsis txaus ntseeg
• Nug cov lus nug uas thauj khoom lossis ua ntej
• Nug cov lus nug uas tsis cuam tshuam txog kev ntsuas qhov xwm txheej
• Tsis qhia meej txog qhov xwm txheej lossis qhov pib uas tau soj ntsuam
• Xav tias txhua tus neeg teb muaj tib lub ntsiab lus / kev nkag siab
• Tsis quav ntsej lossis tsis ua raws li cov lus nug uas tau sau tseg
• Tsis xa cov lus ceeb toom los txhawb cov lus teb

Qhov tseem ceeb yog los tsim ib qho kev tshawb fawb sib npaug nrog kev sib xyaw ntawm:

• Cov lus nug luv luv, meej thiab meej
• Ob qho lus nug qhib thiab ntau
• Cov lus nug pej xeem rau segmentation
• Cov lus pom zoo thiab cov lus nug txaus siab
• Ib qho kev txhawb siab
• Ib ntu “lus” rau txhua yam uas tsis tau muaj

Tom qab ntawd rov hais dua thiab txhim kho cov xwm txheej yav tom ntej raws li kev txheeb xyuas ntawm cov lus pom zoo tau txais!

'Cov Lus Nug Dab Tsi Kuv Yuav Tsum Nug' rau Cov Lus Qhia Txog Kev tshwm sim?

Nov yog cov piv txwv ntawm kev tshawb fawb tom qab kev tshwm sim:

Tag Nrho Cov Kev

• Koj yuav ntsuas koj qhov kev paub tag nrho ntawm qhov xwm txheej li cas? (1-5 teev)
• Koj nyiam dab tsi ntawm qhov kev tshwm sim?
• Koj muaj tswv yim dab tsi los txhim kho cov xwm txheej yav tom ntej?

Cov ntsiab lus

• Cov xwm txheej muaj feem cuam tshuam li cas rau koj cov kev xav tau thiab kev txaus siab? (1-5 teev)
• Cov kev sib tham/hais lus dab tsi koj pom muaj txiaj ntsig tshaj? Vim li cas?
• Dab tsi ntxiv koj xav hais txog cov xwm txheej yav tom ntej?

Logistics

• Koj yuav ntsuas qhov chaw thiab chaw ua si li cas? (1-5 teev)
• Puas yog qhov kev tshwm sim tau zoo?
• Koj yuav ntsuas qhov zoo ntawm cov zaub mov thiab dej haus li cas? (1-5 teev)

hais lus

• Koj yuav ntsuas cov neeg hais lus/cov neeg nthuav qhia txog kev paub, kev npaj thiab kev koom tes li cas? (1-5 teev)
• Cov neeg hais lus/sib tham twg tau sawv tawm tshaj plaws thiab vim li cas?

Tshua

• Koj yuav ntsuas cov cib fim sib txuas thiab sib txuas ntawm qhov kev tshwm sim li cas? (1-5 teev)
• Peb tuaj yeem ua dab tsi los txhim kho kev sib koom tes ntawm cov xwm txheej yav tom ntej?

tswv yim pom zoo

• Koj yuav pom zoo li cas rau qhov xwm txheej no rau ib tus npoj yaig? (1-5 teev)
• Koj puas tuaj koom ib qho kev tshwm sim yav tom ntej los ntawm peb lub koom haum?

demographics

• Koj hnub nyoog yog dab tsi?
• Koj txoj hauj lwm / lub npe yog dab tsi?

Qhib-xaus

• Puas muaj lwm cov lus qhia uas koj xav muab?

5 Cov lus nug zoo yog dab tsi?

Nov yog 5 nqe lus nug zoo kom suav nrog hauv daim foos tawm tswv yim tom qab kev tshwm sim:

1 - Koj yuav ntsuas koj qhov kev paub tag nrho ntawm qhov xwm txheej li cas? (1-10 teev)
Qhov no yog ib lo lus nug yooj yim, kev txaus siab dav dav uas muab cov ntsiab lus nrawm rau koj li cas cov neeg tuaj koom xav txog qhov kev tshwm sim tag nrho.

2 - Dab tsi yog qhov tseem ceeb tshaj plaws ntawm qhov kev tshwm sim rau koj?
Cov lus nug qhib-kawg no caw cov neeg tuaj koom los qhia txog qhov tshwj xeeb lossis ib feem ntawm qhov kev tshwm sim uas lawv pom muaj txiaj ntsig zoo tshaj plaws. Lawv cov lus teb yuav txheeb xyuas qhov muaj zog los txhim kho.

3 – Koj muaj tswv yim dab tsi los txhim kho cov xwm txheej yav tom ntej?
Nug cov neeg tuaj koom yuav ua li cas cov khoom tuaj yeem txhim kho tau muab cov lus pom zoo rau koj los siv. Nrhiav cov ntsiab lus hauv lawv cov lus teb.

4 – Koj yuav pom zoo li cas rau qhov xwm txheej no rau lwm tus? (1-10 teev)
Ntxiv qhov kev pom zoo ntsuam xyuas muab rau koj ib qho kev qhia ntawm cov neeg tuaj koom qhov kev txaus siab tag nrho uas tuaj yeem suav tau thiab sib piv.

5 - Puas muaj lwm cov lus qhia uas koj xav muab?
Qhov qhib-kawg "catch-tag nrho" muab lub sijhawm rau cov neeg tuaj koom los qhia lwm yam kev xav, kev txhawj xeeb lossis cov lus qhia uas koj yuav tsis tau nrog koj cov lus nug.

Cia siab nrog cov lus qhia no, koj yuav tuaj nrog ntau cov lus nug zoo tshaj plaws hauv kev tshawb fawb los ua kom tiav koj cov kev tshawb fawb kev tshwm sim thiab ua kom tiav koj cov xwm txheej hauv qab no kom tiav!

Nrog AhaSlides, koj tuaj yeem xaiv ib daim ntawv ntsuam xyuas npaj los ntawm lub tsev qiv ntawv, lossis tsim koj tus kheej siv ntau hom lus nug muaj nyob hauv app. 👉Rub ib qho dawb!