Dịch vụ khách hàng
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Tóm tắt các tiêu chí về tác phong, diện mạo trong dịch vụ khách hàng; nguyên tắc 5C; cập nhật mới nhất và sự cần thiết nắm vững quy trình để nâng cao trải nghiệm khách hàng.
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