We’re Listening, Learning, and Improving 🎄✨
As the holiday season brings a sense of reflection and gratitude, we want to take a moment to address some bumps we’ve encountered recently. At AhaSlides, your experience is our top priority, and while this is a time for joy and celebration, we know that the recent system incidents may have caused inconvenience during your busy days. For that, we deeply apologize.
Acknowledging the Incidents
Over the past two months, we’ve faced a few unexpected technical challenges that impacted your live presenting experience. We take these disruptions seriously and are committed to learning from them to ensure a smoother experience for you in the future.
What We’ve Done
Our team has worked diligently to address these issues, identifying root causes and implementing fixes. While the immediate problems have been resolved, we’re mindful that challenges can arise, and we’re constantly improving to prevent them. To those of you who reported these issues and provided feedback, thank you for helping us act swiftly and effectively—you’re the heroes behind the scenes.
Thank You for Your Patience 🎁
In the spirit of the holidays, we want to express our heartfelt gratitude for your patience and understanding during these moments. Your trust and support mean the world to us, and your feedback is the greatest gift we could ask for. Knowing you care inspires us to do better every single day.
Building a Better System for the New Year
As we look ahead to the new year, we’re committed to building a stronger, more reliable system for you. Our ongoing efforts include:
- Strengthening system architecture for enhanced reliability.
- Improving monitoring tools to detect and resolve issues faster.
- Establishing proactive measures to minimize future disruptions.
These are not just fixes; they’re part of our long-term vision to serve you better every day.
Our Holiday Commitment to You 🎄
The holidays are a time for joy, connection, and reflection. We’re using this time to focus on growth and improvement so that we can make your experience with AhaSlides even better. You’re at the heart of everything we do, and we’re dedicated to earning your trust every step of the way.
Ni estas Ĉi tie por Vi
As always, if you encounter any issues or have feedback to share, we’re just a message away (contact us via WhatsApp). Your input helps us grow, and we’re here to listen.
De ĉiuj ni ĉe AhaSlides, we wish you a joyous holiday season filled with warmth, laughter, and happiness. Thank you for being part of our journey—together, we’re building something amazing!
Warm holiday wishes,
Cheryl Duong Cam Tu
Estro de Kresko
AhaSlides
🎄✨ Happy Holidays and Happy New Year! ✨🎄
