Kwararren Masanin Abokin Ciniki

Cikakken Lokaci / Nan take / Na'urar Nesa (Lokacin Amurka)

Aikin

Ƙwararren Tallafin Abokan Ciniki yana da alhakin warware matsalolin jagorancin samfura da tallafin fasaha, tabbatar da gyara matsala daidai, da kuma kiyaye ingantattun ƙa'idodin tallafi. Wannan yana da alaƙa da tallafi na gaba da injiniya ta hanyar bincike mai zurfi kan dalilan da yasa, yin rikodin kurakurai, da kuma mayar da hankali kan bayanai game da samfura don tabbatar da nasarar abokin ciniki na dogon lokaci.

Abin da za ku yi

Nauyi Mai mahimmanci

  • Tallafin Fasaha & Gyara matsala: Yi amfani da tikiti na tallafi da tunanin mai binciken, duba fiye da alamar da ke saman don fahimtar "dalilin" da ke bayan matsalar.
  • Shawarwari kan Nasarar Abokin Ciniki: Ka wuce amsoshin "yadda ake yi" na asali don samar da jagora mai mahimmanci wanda ke taimaka wa abokan ciniki cimma takamaiman burinsu (misali, "Na ga kana karbar bakuncin babban taron; ga yadda za ka inganta saitunanka ga masu amfani sama da 500").
  • Ƙarawa da Haɗin gwiwa: Yi aiki a matsayin gada tsakanin takaicin mai amfani da mafita daga ƙungiyar injiniya, don tabbatar da cewa an ji "muryar abokin ciniki" yayin da ake fifita kurakurai.
  • Ilimi da Fahimtar Haƙar Ma'adinai: Gano alamu a cikin shari'o'in tallafi don gabatar da shawarar inganta samfura. Yi amfani da son sani don bincika "sha'idodi masu ban mamaki" kafin su zama batutuwa masu yawa.

Sakamakon da ake Bukata

  • Babban Gamsuwa ga Abokan Ciniki (CSAT/NPS): Abokan ciniki suna jin an ji su kuma an ba su ƙarfi, ba wai kawai an "sarrafa su" ba.
  • Rage Tashin hankali: Gano matsalolin UX da sauri wanda ke haifar da ƙarancin tikiti masu maimaitawa na "yadda ake yi".
  • Ingantaccen Injiniya: Rage lokacin da injiniya ke kashewa a bincike saboda matakan haɓakawa masu inganci, bincike, da kuma cikakken bincike.

Kwarewa da Kwarewa da ake buƙata

Abinda yakamata ya kasance mai kyau a

Kwarewa da Kwarewa da ake buƙata

  • Son sani na asali: Sha'awar dabi'a ta "duba ƙarƙashin rufin." Ba ka gamsu da hanyar magance matsalar ba; kana son fahimtar dabarun tsarin don hana matsalar sake faruwa.
  • Sha'awar Tasirin Abokin Ciniki: Hakikanin ra'ayi na "nasara ga kowa". Kuna alfahari da ganin abokin ciniki ya yi nasarar gudanar da gabatarwa mai kyau saboda taimakon ku.
  • Tausayin Nazari: Ikon fassara kalmomin fasaha zuwa hanyoyin magance matsalolin da suka shafi ɗan adam, da kuma akasin haka.
  • Kyakkyawan Bincike: Ƙwarewa mai ƙarfi wajen warware matsaloli a cikin mahalli SaaS na yanar gizo (masu bincike, na'urori, hanyoyin sadarwa).
  • Karatu da Fasaha: Kwarewa a fannin Zoho, HubSpot, Jira, da Confluence.
  • sadarwa: Turanci mai kyau tare da sautin da ke da taimako, bayyananne, kuma mai ƙarfafa gwiwa.

Bukatun mahimmanci

  • Kwarewa a Turanci: Matsayin asali ko na gaba dole ne.
  • Experience: Aƙalla shekaru 2 a Tallafin Abokin Ciniki, Shiga, Horarwa, ko wani aiki da ya shafi abokin ciniki a cikin SaaS.
  • Gabatar da Kwarewa: Jin daɗin yin magana da (a rubuce/faɗi) da sautin da ke da taimako, bayyananne, kuma mai ƙarfafa gwiwa.
  • Tech Savvy: Ikon koyon sabbin kayan aikin software cikin sauri (CRM, software na Helpdesk, da sauransu).

Game da AhaSlides

AhaSlides wani dandali ne na hulɗa da masu sauraro wanda ke taimaka wa shugabanni, manajoji, masu ilimi, da masu magana su haɗu da masu sauraronsu da kuma haɓaka hulɗa a ainihin lokaci.

An kafa AhaSlides a watan Yulin 2019, yanzu miliyoyin masu amfani a ƙasashe sama da 200 a duk duniya sun amince da shi.

Hangen nesanmu abu ne mai sauƙi: don ceton duniya daga zaman horo mai ban sha'awa, tarurruka masu barci, da ƙungiyoyi masu tsari — zamewa ɗaya mai jan hankali a lokaci guda.

Mu kamfani ne da aka yi wa rijista a Singapore wanda ke da rassansa a Vietnam da Netherlands. Ƙungiyarmu mai mutane sama da 50 ta yaɗu a Vietnam, Singapore, Philippines, Japan, da Birtaniya, inda ta haɗu da ra'ayoyi daban-daban da kuma tunani na duniya baki ɗaya.

Wannan wata dama ce mai ban sha'awa don bayar da gudummawa ga ci gaban samfurin SaaS na duniya, inda aikinku ke tsara yadda mutane ke sadarwa, haɗin gwiwa, da koyo a duk duniya.

Shirye don nema?

  • Da fatan za a aika da CV ɗinku zuwa ahaslides.com/ha (batun: "Ƙwararren Tallafin Abokan Ciniki")