Customer Success Manager

We are AhaSlides, a SaaS (software as a service) company. AhaSlides is an audience engagement platform that allows leaders, managers, educators, and speakers to connect with their audience and let them interact in real time. We launched AhaSlides in July 2019. It’s now being used and trusted by millions of users from over 200 countries all around the world.

We are a Singapore corporation with a subsidiary in Vietnam and a soon-to-be-set-up subsidiary in the EU. We have over 30 members, coming from Vietnam (mostly), Singapore, the Philippines, the UK, and Czech. 

We are looking for a Customer Success Manager to join our team in Hanoi, as part of our effort to scale up sustainably.

If you are interested in joining a fast-moving software company to take on the big challenges of fundamentally improving how people worldwide gather and collaborate, this position is for you.

What you will do

  • Work 8 hours from 6 PM to 3 AM during weekdays (Mon-Fri), including a 1-hour break.
  • Resolve customer inquiries, complaints, and issues efficiently, offer technical assistance for product-related problems via email and live chat.
  • Follow up with customers to ensure that their issues have been resolved to their satisfaction and inquire if further assistance is needed.
  • Develop a deep understanding of the company's products or services to provide accurate information and troubleshooting guidance.
  • Foster strong relationships with customers to understand their needs, goals, and challenges.
  • Collaborate with team members to improve service quality.
  • Perform additional tasks assigned by the team leader.

What you should be good at

  • Good English communication skills.
  • Patience, resilience, and the ability to remain calm and composed under pressure.
  • Having experience in Customer Support, Hospitality, or Sales roles… will be an advantage.
  • Strong problem-solving and analytical abilities, with keen attention to detail.
  • Having a great interest in tech products will be a great bonus.
  • Having experience in public speaking or teaching will be an advantage. Most of our users use AhaSlides for public speaking and education, and they will appreciate the fact that you have been in their shoes.

What you will get

  • Top salary range in the market.
  • Annual education budget.
  • Annual health budget.
  • Flexible working-from-home policy.
  • Generous leave days policy, with bonus paid leave.
  • Healthcare insurance and health check.
  • Amazing company trips.
  • Office snack bar and happy Friday time.
  • Bonus maternity pay policy for both female and male staff.

About the team

We are a fast-growing team of over 30 talented engineers, designers, marketers, and people managers. Our dream is for a “made in Vietnam” tech product to be used by the whole world. At AhaSlides, we realise that dream each day.

Our Hanoi office is on Floor 4, IDMC Building, 105 Lang Ha, Dong Da district, Hanoi.

Sounds all good. How do I apply?

  • Please send your CV to ha@ahaslides.com (subject: “Customer success ”).