Tohunga Tautoko Kaihoko

Te Rohe

Ko te Tohunga Tautoko Kaihoko te kawenga mō te whakatau i ngā take ārahi hua me te tautoko hangarau, te whakarite kia tika te whakatau raruraru, me te pupuri i ngā paerewa kounga tautoko teitei. Ka honoa e tēnei tūranga te tautoko raina mua me te hangarau mā te te tirotiro matatau i ngā take pūtake, te tuhi i ngā pepeke, me te whakahoki mai i ngā māramatanga e pā ana ki te hua hei whakarite i te angitu roa o ngā kiritaki.

Ko ta koe e mahi

Kaupapa Korero

• Tautoko Hangarau me te Rapanga: Whakamahia te hinengaro o te kaitirotiro ki te whakahaere i ngā tīkiti tautoko, me te titiro ki tua atu i ngā tohu o waho kia mārama ai ki te "take" o te take.
• Te Tautoko i te Angitu o te Kaihoko: Kaua e whakamahi noa i ngā whakautu "me pēhea te mahi" hei whakarato aratohu rautaki hei āwhina i ngā kiritaki ki te whakatutuki i ā rātou whāinga motuhake (hei tauira, "Kei te kite ahau kei te manaaki koe i tētahi huihuinga nui; anei me pēhea te arotau i ō tautuhinga mō te 500+ kaiwhakamahi").
• Te Whakatairanga me te Mahi Ngātahi: Hei piriti i waenganui i te riri a te kaiwhakamahi me te otinga a te tīma hangarau, kia mōhio ai koe ka rangona te "reo o te kiritaki" i te wā e whakatau ana i te kaupapa matua o ngā hapa.
• Te Keri Mātauranga me te Māramatanga: Tāutuhia ngā tauira i roto i ngā take tautoko hei whakaaro i ngā whakapainga hua. Whakamahia te hihiri ki te tūhura i ngā "take taha" i mua i te horapa whānuitia o ngā take.

Ngā Hua i Tutuki

• Te Makonatanga o te Kaihoko (CSAT/NPS): E rongohia ana, e whakamanahia ana hoki ngā kiritaki, ehara i te mea "kua tukatukahia" noa iho.
• Waku Whakaiti: Te tautuhi matatau i ngā arai UX e hua ake ai te iti ake o ngā tīkiti "me pēhea te mahi".
• Te Whai Hua o te Hangarau: Kua whakaitihia te wā hangarau e pau ana ki ngā rangahau nā ngā mahi tārua kounga teitei, whakamīharo, me te tino mārama.

Ngā Pūkenga me ngā Pūkenga e Hiahiatia ana

Ko te aha kia pai koe

Ngā Pūkenga me ngā Pūkenga e Hiahiatia ana

• Te Pākiki ā-roto: He hiahia tūturu ki te "titiro i raro i te taupoki." Kāore koe i te makona ki tētahi huarahi hei whakaoti rapanga; me mārama koe ki te arorau o te pūnaha hei ārai i te raru kei puta anō.
• Te ngākau nui ki te pānga ki te kiritaki: He whakaaro pono "toa-toa". E whakahīhī ana koe ki te kite i tētahi kiritaki e whakahaere angitu ana i tētahi whakaaturanga maeneene nā tō āwhina.
• Te Aroha Tātari: Ko te kaha ki te whakamāori i ngā kupu hangarau ki ngā otinga e aro ana ki te tangata, me te ritenga kē.
• Te Hiranga o te Tātaritanga: He pūkenga whakaoti rapanga pakari i roto i ngā taiao SaaS tukutuku (pūtirotiro, taputapu, whatunga).
• Te Mātauranga Hangarau: He matatau ki a Zoho, HubSpot, Jira, me Confluence.
• Whakawhitiwhitiwhiti: He reo Pākehā tino pai, he mārama, he āwhina, he whakatenatena hoki te reo.

Nga whakaritenga matua

• Te matatau ki te reo Pākehā: He mea nui te taumata taketake, taumata matatau rānei.
• Experience: Neke atu i te rua tau i roto i te Tautoko Kaihoko, te Whakauru, te Whakangungu, te mahi kanohi ki te kiritaki rānei i roto i te SaaS.
• Pūkenga Whakaaturanga: He whakamarie ki te reo (tuhi/kōrero) me te reo āwhina, mārama, me te whakatenatena.
• Matika Hangarau: Te kaha ki te ako tere i ngā taputapu pūmanawa hou (CRM, pūmanawa Helpdesk, me ētahi atu).

E pa ana ki a AhaSlides

He tūāpapa whakauru hunga whakarongo a AhaSlides e āwhina ana i ngā kaiārahi, ngā kaiwhakahaere, ngā kaiwhakaako, me ngā kaikōrero ki te hono atu ki tā rātou hunga whakarongo me te whakaoho i te taunekeneke wā-tūturu.

I whakatūria a AhaSlides i te Hōngongoi 2019, e whakawhirinakihia ana a AhaSlides e te miriona o ngā kaiwhakamahi puta noa i te 200 whenua puta noa i te ao.

He māmā noa iho tā mātou moemoeā: he whakaora i te ao mai i ngā wā whakangungu hoha, i ngā hui hiamoe, me ngā tīma e kore e aro — kotahi te kiriata whakahihiri i ia wā.

He kamupene mātou kua rēhita ki Hingaiapore, ā, kei a mātou ētahi apiti i Whitināmu me Hōrana. E 50+ ngā tāngata o tā mātou tīma e horapa ana i Whitināmu, Hingaiapore, Philippines, Japan, me te UK, e whakakotahi ana i ngā tirohanga kanorau me te hinengaro ao whānui.

He whai wāhitanga whakahihiri tēnei ki te whai wāhi atu ki tētahi hua SaaS o te ao e tipu haere ana, e whai pānga tika ana tō mahi ki te whakawhitiwhiti kōrero, te mahi tahi, me te ako a te tangata puta noa i te ao.

Kua rite ki te tono?

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