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A user reports that he is unable to access data on an external hard drive

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Mohamed S

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1 -

A user reports being unable to access data on an external hard drive. Upon investigation, you find that the USB cable connection to the hard drive is damaged. What action do you take?

2 -

Which of the following is a key consideration when applying Best Practice Methodology in troubleshooting?

3 -

A user reports that their computer is running extremely slow after a recent software update. You identify the problem as insufficient memory (RAM) to handle the new software requirements. After testing your theory and confirming the cause, what should you do next to implement a plan of action?

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A user reports that her monitor has stopped working. While troubleshooting the issue, you discover a bad video card in the system. You replace the card and connect the monitor cable to the card. Which of the following actions should you perform NEXT in your troubleshooting strategy?

5 -

A user reports that she can't send print jobs to a specific printer. You are able to reproduce the problem on the user's computer. Which of the following actions should you perform next?

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