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Collections Overview

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Collections

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Slides (96)

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Page 1 - Collections Training Schedule - AUGUST-2024.pdf

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Page 1 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 2 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 3 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 4 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 5 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 2 - Aha updates.pptx

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Page 3 - Aha updates.pptx

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Page 6 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 8 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 5 - Aha updates.pptx

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Page 10 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 11 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 12 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 13 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 14 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 15 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 16 - Introduction to Collections - Updated AUGUST 2024.pptx

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Page 1 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 2 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 3 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 4 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 5 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 6 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 7 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 8 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 9 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 10 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 11 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 12 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 13 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 14 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 15 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 16 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 17 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 18 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 19 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 20 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 21 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 22 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 23 - Intro to Vision - Updated AUGUST 2024.pptx

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Page 24 - Intro to Vision - Updated AUGUST 2024.pptx

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15 minutes Break

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Page 1 - Aha updates.pptx

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Page 2 - 2 - ATP Overview Training.pptx

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Page 3 - 2 - ATP Overview Training.pptx

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Page 4 - 2 - ATP Overview Training.pptx

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Page 7 - 2 - ATP Overview Training.pptx

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Page 5 - 2 - ATP Overview Training.pptx

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Page 11 - 2 - ATP Overview Training.pptx

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Page 17 - 2 - ATP Overview Training.pptx

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Page 18 - 2 - ATP Overview Training.pptx

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At how many days does a case become Special Cost of Collections?

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What is the maximum number of Civil Assessments is Collections authorized to assess on a case?

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What are the names of the 3RD Party Outside Vendor(s)?

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When should the Minutes be reviewed in Vision?

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A defendant’s address must be verified with every single interaction with the defendant?

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Page 2 - CUCRP.pptx

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15 Minutes Break

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Decode the Acronyms

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Where can a defendant make a payment

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A defendant attempting to Reserve a Court Date on a case with Civil Assessments must speak with a Collections Officer?

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A Proof of Correction 4000(a) count is considered a Mandatory Count and requires the submission of Proof of Correction or appearance must be made?

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An Action and Result Code can be erased on the next day if a mistake is made while entering it?

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Page 3 - CUCRP.pptx

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Page 4 - CUCRP.pptx

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Page 5 - CUCRP.pptx

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15 Minutes Break

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Gamification

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Badge Program

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Will the Chatbot allow a user to make a payment?

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Where can the most up to date Collections Procedures can be found

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Does Collections staff have access to the DMV application?

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Community service is an option that can be requested by the defendant to a Collection Officer?

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As calls are answered the Incoming calls always take priority over Outgoing calls?

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