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Customer Service: Handling Complaints (2)

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Address online complaints with the LAST strategy: Listen, Apologize, Solve, and Thank. Respond promptly to show you care, as ignoring issues can harm your reputation and customer trust.

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Can you remember what to do when faced with an online complaint? Put the strategy in order.

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Choose the best response to the customer complaint posted on the food review site, Yelp.

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Choose the best response to the customer complaint posted on twitter

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