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October Department Meeting

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Arlem Gomez

Guidelines for consumer interactions: set SCB dates, clarify attorney status, manage C&D requests, document language preferences, and ensure compliance with fee and contact regulations.

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Community

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If a consumer doesn’t specify how long, should we assume temporary or permanent?

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Which of the following must be deleted after a C&D request?

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When do you ask for a language preference under the LEP Rule for an IB Call?

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If a consumer mentions attorney, but it was not confirmed one was retained, we must set the SCB date 30 days ahead and remove all numbers on file.

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