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Self-Paced Hospitality Training Hotel

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This training covers guest greetings, honest communication, effective upselling, positive language, handling complaints, first impressions, and cultural sensitivity in hospitality.

Slides (15)

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What is the most important element of first impressions in hospitality?

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True or False: You should always say "No problem" when a guest thanks you for your service.

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A guest complains that their room is too noisy. What's your FIRST response?

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Rank these actions in order of priority when dealing with an upset guest:

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Complete this sentence: "When a guest asks for a recommendation, I should always..."

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A guest from Japan bows when greeting you. What's the most appropriate response?

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A guest books a standard room for their anniversary. What's the BEST upselling approach?

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True or False: If you don't know the answer to a guest's question, it's better to guess than to admit you don't know.

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