Slides (12)
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What expectations should be set before concluding a Snapshot call for monitoring with the Mobile App? Please be ready to discuss your answers.
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From the customer's perspective: "I’ve tried multiple times to log in and register, but the system doesn’t recognize my information, so I’m unable to create an account. How would you guide me through the Mobile Registration process?" Please be ready to discuss your response.
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From my perspective as a customer: "I’ve had this device for two months. When will the monitoring end?" Please be prepared to discuss your response.
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Why did my (NI) rating drop from 4 out of 5 stars to 3 out of 5 stars due to a few hard brakes? I review my trips every other day, and they all say "Good Job." Please use this policy number (included in the chat) to explain what might have caused the decrease. Be prepared to discuss your answer.
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Do you have coverage for your personal property through another insurance provider? A: Yes, I already have home insurance set up with escrow. But thank you! What are some strategies to keep the customer engaged and interested in bundling with us?
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From the customer's perspective: "I can’t see any of my trips anymore. When the SS consultant checks the admin, they see this message: 'This transaction has sequence errors. A processor will manually review this request.' and 'This transaction has sequence errors. Errors will need to be reviewed.'"
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Do you have coverage for your personal property with another insurance provider? A: No, I can’t afford home or renters insurance right now. I might need to shop around. But thanks! What are some strategies to keep the customer interested in bundling with us?
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