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WHAT WOULD YOU DO?

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Ilyas Abdi

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Slides (5)

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McKinsey & Company is considering expanding its operations to a new country with a different cultural context. The challenge is to ensure that their problem-solving approach aligns with the local culture while maintaining their global standards.

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McKinsey is exploring the use of AI-powered chatbots to enhance customer service. The challenge is to implement this technology effectively while ensuring a human touch and empathy in interactions.

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A McKinsey client is facing a crisis that has gone public and is generating negative press. The challenge is to provide effective customer service while managing the crisis and maintaining the client's reputation.

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A McKinsey consultant is dealing with a complex client issue that requires coordination across multiple departments. The challenge is to demonstrate ownership, transparency, and prompt resolution.

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