UYilwa njani amaphepha emibuzo: IiNdlela ezisi-7 eziziCwangciso eziPhambili zokuVelisa iDatha ethembekileyo

Uyilo lwemibuzo olulambathayo luxabisa izigidi zemibutho minyaka le ngexesha elichithiweyo kunye nezigqibo ezigwenxa. Uphando oluvela kwiNkqubo yeHarvard kuPhando loPhando lubonisa ukuba uphando olwakhiwe kakubi alupheleli nje ekuqokeleleni iinkcukacha eziluncedo—bayalahlekisa abenzi bezigqibo ngeempendulo ezicalu-calukileyo, ezingaphelelanga, okanye ezingatolikwanga kakuhle.

Nokuba ungumsebenzi wokulinganisa ubuchwephesha be-HR, ungumphathi wemveliso oqokelela ingxelo yomsebenzisi, umphandi oqhuba izifundo zemfundo, okanye ungumqeqeshi ovavanya iziphumo zokufunda, imigaqo yoyilo lwemibuzo oya kuyifumanisa apha ixhaswa yiminyaka engama-40+ yophando lobungqina obuvela kumaziko afana neZiko loPhando iPew, i-Imperial College London, kunye neengcali zendlela yophando.

Oku akukho malunga nokudala "ukulunga ngokwaneleyo" uphando. Oku kumalunga nokuyila amaphepha emibuzo abaphendula ngokwenene abawagqibayo, asusa ucalucalulo oluqhelekileyo lokuqonda, kunye nokuhambisa ubukrelekrele obunokusetyenzwa onokuthi ubathembe.

Isiqulatho

Kutheni uninzi lwemibuzo yemibuzo isilela (kwaye eyakho ayinyanzelekanga)

Ngokophando lophando oluvela kwiZiko loPhando lwePew, uphuhliso lwemibuzo ayibobugcisa—yinzululwazi. Nangona kunjalo uninzi lwemibutho lujongana noyilo lovavanyo ngokuzenzekelayo, olukhokelela kwiintsilelo ezintathu ezibalulekileyo:

• Impendulo ecalanye: Imibuzo ikhokela abaphenduli ngokungeyonjongo kwiimpendulo ezithile, inika idatha ingenaxabiso.
• Umthwalo womphenduli: Uphononongo oluziva lunzima, lutya ixesha, okanye lutyhafisa ngokweemvakalelo lukhokelela kumazinga aphantsi okugqiba kunye neempendulo ezikumgangatho ophantsi.
• Impazamo yomlinganiselo: Imibuzo engacacanga ithetha ukuba abaphenduli bayitolika ngendlela eyahlukileyo, okwenza ukuba idatha yakho ingakwazi ukuhlalutya ngokunentsingiselo.

Iindaba ezilungileyo? Uphando oluvela kwiKholeji yase-Imperial yaseLondon nakwamanye amaziko aphambili achonge imigaqo ethile, enokuphindaphindwa ephelisa ezi ngxaki. Zilandele, kwaye amazinga empendulo yakho yemibuzo anokonyuka nge-40-60% ngelixa ephucula ngokumangalisayo umgangatho wedatha.

Iimpawu eziSibhozo ezingaxoxisiyo zemibuzo yobuGcisa

Ngaphambi kokuba ungene kuphuhliso lombuzo, qinisekisa ukuba isikhokelo sakho semibuzo siyanelisa ezi nqobo zisekwe kubungqina:

1. Ukucaca kweCrystal: Abaphendulayo bayayiqonda kakuhle le nto uyibuzayo. Ukungacaci lutshaba lwedatha esebenzayo.
2. Ubufutshane beqhinga: Ngokufutshane ngaphandle kokuncama umxholo. Uphando lwaseHarvard lubonisa ukuba uphando lwemizuzu eli-10 lufumana i-25% ephezulu yokugqitywa kuneenguqulelo zemizuzu engama-20.
3. Ubume beLaser: Imibuzo ngokubanzi inika iimpendulo ezingacacanga. "Waneliseke kangakanani?" ubuthathaka. "Waneliseke kangakanani ngexesha lokuphendula kwitikiti lakho lokugqibela lenkxaso?" womelele.
4. Ukungathathi cala ngokungenalusini: Ukuphelisa ulwimi oluphambili. "Ngaba awuvumi ukuba imveliso yethu igqwesile?" yazisa umkhethe. "Ungayilinganisa njani imveliso yethu?" hayi.
5. Injongo yokubaluleka: Wonke umbuzo kufuneka ujongane ngqo nenjongo yophando. Ukuba awukwazi ukuchaza ukuba kutheni uyibuza, yicime.
6. Ukuhamba okusengqiqweni: Imibuzo enxulumene neqela kunye. Suka ukusuka ngokubanzi ukuya kokukhethekileyo. Faka imibuzo enobuzaza ngedemografi ekugqibeleni.
7. Ukhuseleko ngokwasengqondweni: Kwizihloko ezinobuzaza, qinisekisa ukungaziwa kunye nemfihlo. Nxibelelana ngokucacileyo amanyathelo okukhusela idatha (imicimbi yokuthobela i-GDPR).
8. Impendulo elula: Yenza impendulo ibe lula. Sebenzisa uluhlu olubonakalayo, indawo emhlophe, kunye neefomathi zokuphendula ezicacileyo ezisebenza ngaphandle komthungo kuzo zonke izixhobo.

Inkqubo yoYilo lwemibuzo yoPhando olunaManyathelo aSixhenxe

INyathelo 1: Chaza iiNjongo ngoGcitho loLungelo

Iinjongo ezingacacanga zivelisa imibuzo engenamsebenzi. "Ukuqonda ukwaneliseka kwabathengi" kubanzi kakhulu. Endaweni yoko: "Linganisa i-NPS, chonga iindawo ezi-3 eziphezulu zokruthakruthwano ekukhweleni, kwaye umisele uhlaziyo phakathi kwabathengi beshishini."

Isakhelo sokumisela injongo: Cacisa uhlobo lwakho lophando (oluphononongayo, oluchazayo, oluchazayo, okanye oluqikelelwayo). Cacisa ulwazi oluchanekileyo olufunekayo. Chaza abantu ekujoliswe kubo ngokuchanekileyo. Qinisekisa ukuba iinjongo zikhokela iziphumo ezilinganisekayo, hayi iinkqubo.

Inyathelo lesi-2: Phuhlisa imibuzo ephelisa i-Cognitive Bias

Uphando lweKholeji yase-Imperial lubonisa ukuba iifomati zokuphendula ezivumelanayo ziphakathi "kweendlela ezimbi kakhulu zokubonisa izinto" kuba zazisa ukuthambekela kokuvuma - ukuthambekela kwabaphenduli ukuvuma kungakhathaliseki umxholo. Esi siphene sinye singenza ukuba isethi yedatha ingasebenzi.

Imigaqo yoyilo lombuzo osekwe kubungqina:

• Izinto zamagama njengemibuzo, hayi iinkcazo: "Ibe luncedo kangakanani iqela lethu lenkxaso?" ukugqwesa "Iqela lethu lenkxaso laliluncedo (livuma / lingavumi)."
• Sebenzisa izikali ezibhalwe ngomlomo: Bhala zonke iimpendulo ozikhethayo ("Ayiluncedo kwaphela, Iluncedo kancinci, Iluncedo ngokuPhakathi, Iluncedo kakhulu, Iluncedo kakhulu") kuneziphelo nje. Oku kunciphisa impazamo yomlinganiselo.
• Yiphephe imibuzo enemivalo emibini: "Wonwabe kwaye uthembisene kangakanani?" ubuza izinto ezimbini. Bahlule.
• Sebenzisa iifomathi zemibuzo ezifanelekileyo: Kuvaliwe-kuphele kwidatha yobungakanani (uhlalutyo olulula). Kuvuleleke kukuqonda okusemgangathweni (umxholo otyebileyo). Izikali ze-Likert zezimo zengqondo (i-5-7 amanqaku acetyiswayo).

Inyathelo lesi-3: Ifomathi yoBusebenzi obuBonwayo kunye nokuFikelela

Uphando lubonisa ukuba uyilo olubonakalayo luchaphazela ngokuthe ngqo umgangatho wempendulo. Ukufomatha okungalunganga kwandisa umthwalo wokuqonda, okukhokelela abaphendulayo ekwanelisekeni-ukubonelela ngeempendulo ezikumgangatho ophantsi nje ukugqiba.

Izikhokelo zokufomatha ezibalulekileyo:

• Ukulingana kokubonwa kwezithuba: Gcina imigama elinganayo phakathi kwamanqaku okulinganisa ukuqinisa ukulingana kwengqiqo kunye nokunciphisa ukuthambekela.
• Ukwahlula iinketho ezingenasiseko: Yongeza isithuba esongezelelweyo phambi kuka-"N/A" okanye "Khetha ukungaphenduli" ukuwahlula ngokubonakalayo.
• Indawo emhlophe enkulu: Ukunciphisa ukudinwa kwengqondo kunye nokuphucula amazinga okugqiba.
• Iimpawu zenkqubela phambili: Kuphando lwedijithali, bonisa ipesenti yokugqiba ukugcina inkuthazo.
• Ulungiselelo lweselula: Ngaphezulu kwe-50% yeempendulo zophando ngoku zivela kwizixhobo eziphathwayo. Vavanya ngokungqongqo.

Inyathelo lesi-4: Qhuba uVavanyo oluLingwayo olungqongqo

IPew Research Center isebenzisa uvavanyo olubanzi lwangaphambili ngodliwano-ndlebe lokuqonda, amaqela ekugxilwe kuwo, kunye novavanyo lokulinga phambi kokusasazwa ngokupheleleyo. Oku kubamba amagama angaqondakaliyo, iifomati ezibhidayo, kunye nemiba yobugcisa etshabalalisa umgangatho wedatha.

Uvavanyo olulingwayo olunabameli babemi ekujoliswe kubo abali-10-15. Linganisa ixesha lokugqiba, chonga imibuzo engacacanga, uvavanye ukuhamba okunengqiqo, kwaye uqokelele ingxelo esemgangathweni ngokulandela iincoko. Hlaziya ngokuphindaphindiweyo de ukubhideka kuphele.

Inyathelo lesi-5: Sebenzisa ngokusasazwa koBuchule

Indlela yokusasaza ichaphazela amaxabiso eempendulo kunye nomgangatho wedatha. Khetha ngokusekelwe kubaphulaphuli bakho kunye novakalelo lomxholo:

• Uphando lwedijithali: Ikhawulezayo, ingabizi kakhulu, ilungele ukukala kunye nedatha yexesha lokwenyani.
• Ukuhanjiswa kwe-imeyile: Ukufikelela okuphezulu, ukhetho lobuqu, iimetriki ezinokulandeleka.
• Ulawulo lomntu: Amazinga eempendulo aphezulu, ingcaciso ekhawulezileyo, engcono kwizihloko ezinobuzaza.

Ingcebiso yokuzibandakanya kwiPro: Sebenzisa iiplatifti zophando ezisebenzisanayo ezivumela ukuthatha inxaxheba kwe-synchronous kunye ne-asynchronous kunye nokubonwa kweziphumo ngoko nangoko. Izixhobo ezinjengeAhaSlides iya kuba yinto elungileyo.

Inyathelo lesi-6: Hlalutya iDatha ngoBungqongqo boBalo

Qokelela iimpendulo ngokucwangcisiweyo usebenzisa isoftware yespredishithi okanye izixhobo zokuhlalutya ezikhethekileyo. Jonga idatha elahlekileyo, i-outliers, kunye nokungahambelani ngaphambi kokuba uqhubeke.

Kwimibuzo evaliweyo, bala iifrikhwensi, iipesenti, iindlela, kunye neendlela. Kwiimpendulo ezivulelekileyo, sebenzisa iikhowudi zomxholo ukuchonga iipateni. Sebenzisa uthelekiso-theyibhile ukuveza unxulumano phakathi kwezinto eziguquguqukayo. Imiba yoxwebhu echaphazela utoliko olufana namazinga eempendulo kunye nokumelwa kwabantu.

Inyathelo lesi-7: Tolika iziphumo kumxholo ofanelekileyo

Ngalo lonke ixesha ujonge kwakhona iinjongo zokuqala. Chonga imixholo engaguqukiyo kunye nobudlelwane obubalulekileyo bamanani. Qaphela imida kunye nezinto zangaphandle. Caphula imizekelo yempendulo ebonisa iimbono eziphambili. Chonga izikhewu ezifuna uphando olongezelelweyo. Nika iziphumo ngesilumkiso esifanelekileyo malunga nokufezekiswa ngokubanzi.

Imigibe yoYilo lwemibuzo eqhelekileyo (kwaye nendlela yokuyiphepha)

• Imibuzo ephambili: "Awucingi ukuba uX ubalulekile?" → "Ubaluleke kangakanani u-X kuwe?"
• Ulwazi oluqikelelwayo: Chaza amagama obugcisa okanye ii-acronyms-ayinguye wonke umntu owaziyo ijargon yakho yoshishino.
• Iinketho zokuphendula ezihambelanayo: "0-5 iminyaka, 5-10 iminyaka" kudala ukudideka. Sebenzisa "0-4 iminyaka, 5-9 iminyaka."
• Ulwimi olulayishiwe: "Imveliso yethu entsha" yazisa ucalucalulo. Hlala ungathathi cala.
• Ubude obugqithisileyo: Umzuzu ngamnye owongezelelweyo unciphisa amazinga okugqiba nge-3-5%. Lihloniphe ixesha lomphenduli.

Ulenza njani iphepha lemibuzo kwiAhaSlides

Apha zi Amanyathelo ama-5 alula okwenza uphando olubandakanyayo nolukhawulezayo usebenzisa isikali seLikert. Ungasebenzisa isikali sovavanyo lokwaneliseka kwabasebenzi / inkonzo, uphando lophuhliso lwemveliso/uphawu, ingxelo yabafundi, kunye nokunye okuninzi

Inyathelo 1: Bhalisela i free AhaSlides akhawunti.

Inyathelo lesi-2: Yila intetho entsha okanye yiya kwethu 'Ithala leencwadi zetemplate' kwaye ubambe itemplate enye kwicandelo 'loPhando'.

Inyathelo 3: Kumboniso wakho, khetha i 'Isikali' udidi lwesilayidi.

Inyathelo 4: Ngenisa ingxelo nganye ukuze abathathi-nxaxheba bakho balinganise kwaye usete isikali ukusuka kwi-1-5.

Inyathelo 5: Ukuba uyabafuna ukufikelela kuphando lwakho ngoko nangoko, cofa i 'isipho' iqhosha ukuze bajonge kuyo izixhobo zabo. Ungaya ku 'Useto'- 'Ngubani okhokelayo'- kwaye ukhethe i 'Abaphulaphuli (abazenzelayo)' ukhetho lokuqokelela izimvo nangaliphi na ixesha.

💡 Icebiso: Cofa kwi 'iziphumo' iqhosha lizakwenza ukuba ukhuphe ngaphandle iziphumo kwi-Excel/PDF/JPG.

Imibuzo ebuzwa qho