Amakhono Okuxhumana Aqinisekisayo | Izihluthulelo ezi-5 Zokusebenzelana Okucacile Nokunomthelela

Kukangaki ufisa sengathi ngabe ukhulume esimweni esithile kodwa ungakhulumi? Noma wazizwa sengathi uvumela abantu bahambe phezu kwakho?

Izindaba ezinhle - ngokuqeqeshwa kokuqina, ungathola ukuzethemba ukhuluma ngenhlonipho umqondo wakho.

Kulesi sihloko, sabelana ngamathiphu ethu angcono kakhulu okuthuthukisa amakhono okuxhumana aqinile. Kungakhathaliseki ukuthi uyazabalaza ukuthola iphuzu lakho noma ujwayele ukuba umati wokucasha, ukuqina kuyikhono elifundekayo.

Okuqukethwe

• Kuyini I-Assertive Communication?
• Ama-C ama-3 Okuxhumana Okuziphendulela
• Amathiphu angu-5 Wokuzijwayeza Amakhono Okuxhumana Okugomelayo
  • #1. Sebenzisa "Mina" Izitatimende
  • #2. Gcina Ukuthintana Kwamehlo
  • #3. Khuluma Ngokuzethemba Ngephimbo Eliqinisekisiwe
  • #4. Phakamisa Izixazululo, Hhayi Izinkinga Kuphela
  • #5. Hlonipha Imibono Yabanye
• Izitoreji Eziyinhloko
• imibuzo ejwayelekile ukubuzwa

Kuyini I-Assertive Communication?

Ukuxhumana ngokuzimela kuyisitayela sokuxhumana lapho umele khona amalungelo nemibono yakho ube uhlonipha nabanye.

Sike saba khona - isicelo siza ngendlela ongajabule ngaso. Ingabe uyagoqa futhi uvumele ukucasuka kwakhe? Noma uhambe nge-nuclear ngokunqatshwa okuvuthayo? Kukhona indlela engcono ikhulisa ubudlelwano futhi ithola izidingo zangempela.

Abantu abangenzi lutho nabanolaka bangaba omata emnyango noma baqede ukwethembana ngokuhamba kwesikhathi. Futhi abantu abangenzi lutho-nolaka? Amajikijolo abo ambozwe kancane angaphansi kwebhande. Azikho kulezi zitayela eziholela kahle.

Ukugomela yilokhu indlela ye-diplomat. Ivuma yomibili imibono engxabanweni ukuze uthole ukuqondana.

Lapho zigomela, zombili izinhlangothi zizizwa zizwakala ngenkathi ukubambisana kunqoba ukungqubuzana. Ukuzibophezela ngokweqile noma ukuhlasela akukufikisi ndawo ngokushesha. Thola leyo ndawo emaphakathi yokuzethemba kuzo zonke izinhlangothi. I-Diplomacy yenza umsebenzi wenziwe kahle - nobudlelwano buqinile.

Related:

• Imodeli Yendawo Yokusebenzela Ehlanganisiwe | Isu Lezinyathelo Ezi-5 Odinga Ukulazi
• Ukujima kweHhovisi

Ama-C ama-3 Okuxhumana Okuziphendulela

I-3'C yokuxhumana okugomelayo ingukulawula, ukucaca kanye nokuzethemba, okunikeza uhlaka olubalulekile lokukusiza ukuthi uzijwayeze ukuqina kwakho ngaphandle kokubonwa njengononya noma unolaka kwabanye.

Control

Ezimweni ezishubile, kulula ukukhungatheka noma usho into ozisola ngayo. Kodwa ngokuzijwayeza, ungaziqeqesha ukuze uhlale upholile, uzolile futhi uqoqiwe. Adonse umoya kakhulu ngaphambi kokuphendula. Lalela ngenkuthalo ngaphandle kokwahlulela. Lawa ma-tweaks amancane akugcina usesihlalweni somshayeli sanoma iyiphi ingxoxo.

Clarity

Ngakho ukungaqondi okuningi kubangelwa ulimi olungacacile noma olunolaka. Nciphisa ukudideka ngokukhuluma ngokuqondile nangenhlonipho. Yisho izidingo zakho nemibono yakho ngendlela eqondile usebenzisa izitatimende ezithi "Mina" ngaphandle kokukusola. Ungashiyi indawo yemilayezo exubile uma ukhuluma iqiniso lakho ngokucacile.

Confidence

Ukuzigomela ngempumelelo kusho ukuma mude ekutheni ungubani nokuthi uletha ini etafuleni. Yazi ukubaluleka kwakho futhi ukhulume nesiqiniseko esivela ekulungiseleleni. Beka amaqiniso akho ngokuqondile futhi ungabi namahloni ngokwabelana ngobuhlakani bakho. Vumela ulimi lwakho lomzimba nephimbo kuhambisane nokuzola okungaphakathi.

Amathiphu angu-5 Wokuzijwayeza Amakhono Okuxhumana Okugomelayo

Nakuba isimo ngasinye sihlukile, lawa macebiso kufanele akusize ucije ikhono lakho lokukhuluma ngokugomela futhi ube inxusa elithuthukile:

#1. Sebenzisa "Mina" Izitatimende

Ngakho-ke uzithola ujwayele ukungqubuzana amakhanda nozakwabo noma uzizwa ungezwakali emihlanganweni. Kungenzeka ukuthi ubeka icala ngokungaqondile ekukhetheni kwakho amagama.

Ukuthi "Wenza lokhu" noma "Awulokothi ukwenze lokho" kubangela ukuzivikela ngokushesha kunokuba uthi "Ubani mina?". Kunalokho, zama ukusula izinsolo ngokusebenzisa izitatimende ezithi "Mina".

Ngokuveza izinto ngombono wakho kunokuhlasela abanye, wehlisa izinga lokushisa ngokushesha.

Isibonelo, kunokuba uphimisele ukuthi "Ufike sekwephuzile ngaso sonke isikhathi!", zama ukugomela kodwa ukhulume "Ngizizwa ngikhungathekile lapho umnqamulajuqu ungafinyelelwanga".

Abantu abakwazi ukuphikisana nendlela ozizwa ngayo ngempela ngaphakathi. Futhi bavuma kakhulu ukuthola izixazululo lapho bengazizwa besolwa. Ukwenza kahle lokhu kushintsha kwesitatimende esilula esithi "I" kuzokongela inqwaba yezingxabano emsebenzini.

Izibonelo:

Lapho unikeza impendulo:

• "Nginomuzwa wokuthi imihlangano yethu yeqembu ingaba nomphumela omuhle uma sihlala sigxile ezintweni ze-ajenda"

Uma ucela usizo:

• "Ngizizwa ngikhungathekile ngale phrojekthi. Ungakwazi ukungisiza nge..."

Lapho unikeza imisebenzi:

• "Ngingajabula uma ungakwazi ukuxhumana namakhasimende mayelana noshintsho lomnqamulajuqu"

Lapho ubeka imingcele:

• "Ngidinga okungenani isaziso sosuku mayelana nezinguquko zeshejuli ukuze ngiqinisekise ukuthi ngiyakwazi ukuzenza"

Uma ungavumelani nesinqumo:

• "Angivumelani naleyo ndlela ngoba ekuhlangenwe nakho kwami..."

#2. Gcina Ukuthintana Kwamehlo

Wake wazizwa sengathi umlayezo wakho uyalahleka lapho ukhuluma emsebenzini? Kungase kube ngenxa yamaqhinga okuxhumana angamaphutha afana nokususa amehlo akho.

Ukubheka ngamehlo, noma ukuntuleka kwakho, kukhuluma kakhulu ngezinga lakho lokuzethemba. Uma ubheka amehlo aqinile phakathi nezingxoxo, kubonisa ukuthi uyakholelwa kulokho okushoyo futhi awesabi ukuma emibonweni yakho.

Kungase kungabi ngokwemvelo ekuqaleni uma ujwayele ukubuka phansi noma uzungeze igumbi. Kodwa gxilisa amehlo akho kumuntu okhuluma naye, futhi ngokushesha kukhulisa ukwethembeka kwakho.

Umlaleli ukubona ukuthi unegunya elikhulu njengoba uhlanganyela naye ngokugcwele. Ngokuhamba kwesikhathi, ukugomela okuvela ekuthintaneni kwamehlo nakho kuqala ukuzwakala kuyiqiniso.

Ngakho-ke ziphonsela inselelo kulezo zingxoxo ezinzima ezingenakugwemeka ezizayo - qunga isibindi sokubheka abanye emehlweni.

💡Amathiphu: Bheka phakathi kwamehlo abo, hhayi ngqo kubafundi, uma ukubuka okugcwele kuzwakala kushube kakhulu.

#3. Khuluma Ngokuzethemba Ngephimbo Eliqinisekisiwe

Umlayezo wakho ufanelwe ukulalelwa phezulu nangokucacile - hhayi ukuvalelwa emathangeni akho! Nakuba ukuzethemba kungenzeki ngokuphazima kweso, ungaqala ukushintsha isitayela sakho sokuxhumana namuhla ngokugxila endleleni olisebenzisa ngayo izwi lakho.

Khuluma ngezwi eliqinile nangejubane lapho unikela ezingxoxweni noma usingatha izingxoxo ezinzima. Iphimbo eliqinisekisiwe lidlulisela ukuthi uyakholelwa embonweni wakho futhi unelungelo lokulalelwa.

Uma imizwa igadla, donsa umoya ukuze ukhulume namagama anyakazayo ngaphambi kokuba ungene. Ngokuzijwayeza, izwi elinegunya liyoba elivamile lakho elisha.

Ozakwethu namaklayenti ngokufanayo ngokwemvelo bathonywa abantu abaveza ukuzethemba ngokukhuluma kwabo ngezwi. Ngakho-ke khululeka ukuvumela izwi lakho langempela likhale.

Yize idinga ukuphuma endaweni yakho yokunethezeka, siyathembisa ukuthi uzobona umthelela ewenzayo. Imibono yakho ifanele ngempela leso sibindi. Themba ukuthi imibono yakho ecabangisisayo idinga inkundla ethuthukisiwe.

#4. Phakamisa Izixazululo, Hhayi Izinkinga Kuphela

Sonke sisebenze nalowo muntu okhalazayo ongapheli - lowo ovele axazulule izinkinga ngaphandle kokubeka izilungiso.

Nginike ikhefu, akunjalo? Nakuba ukuveza ukukhathazeka kulungile, ukubamba nje ngaphandle kokunikela kuyaguga ngokushesha. Njengomuntu okhuluma ngokuzimela, hola ushintsho oluhle ofisa ukulibona.

Uma kukhona okungahambi kahle, ungamane nje uphakamise izinkinga. Phrezenta amakhambi anamandla nawo ukuze ubonise ukuthi ungumdlali weqembu ogxile kwisixazululo esikhundleni sokuba izinambuzane eziwuchwepheshe.

Isibonelo, uma ukhathazekile ngomnqamulajuqu wokuthi umnqamulajuqu uqine kakhulu, phakamisa ukwaba kabusha imisebenzi kunokumane ugcizelele ukuthi akunakwenzeka. Okufakwayo kwakho kubamba amanzi engeziwe uma kubhangqwe nezinhlelo ze-pragmatic ngokumelene nokugxeka okungenalutho.

Kunokuba uhlukanise ngezikhalazo, hlanganisa abantu ndawonye mayelana nezixazululo. Ukuvumelana kudambisa ukungqubuzana njengoba izinhlangothi zombili zisebenzela ekunqobeni.

Gcina isimo sengqondo esivulekile kodwa esiqinisekisiwe esimema ukubambisana esikhundleni sokusola. Ngezinkinga neziphakamiso ezihlanganiswe ndawonye ngokugomela, ugqugquzela ukubambisana kunokucasuka. Qala ukusuka ekubeni umgxeki uye ku-catalyst yemisebenzi namuhla!

Izibonelo zendlela yokuphakamisa izixazululo emsebenzini:

• Uma amaphrojekthi evamise ukubambezeleka, phakamisa ukuthi kusetshenziswe i-PMS ukusiza ngokuhlela nokulandelela umnqamulajuqu.
• Uma imihlangano ivame ukuphela, phakamisa umkhumbi ophihliza iqhwa noma i imibuzo exhumanayo ukugcina wonke umuntu ehlanganyela.
• Uma ukuxhumana phakathi kweminyango kuntuleka, ncoma ukuthi kuqalwe imihlangano yokuvuselela njalo noma uhlelo lokwabelana ngemibhalo yephrojekthi.
• Uma umsebenzi ubonakala usakazwa ngokungalingani, phakamisa ukuthi kwenziwe ukuhlolwa komsebenzi ukuze uqinisekise ukuthi izibopho zichazwe ngokucacile futhi zihlukaniswa ngokulinganayo.
• Uma ukweqiwa kwesabelomali kuyinkinga, phakamisa izilinganiso zezindleko zangaphambi kwesikhathi nezindawo zokuhlola zokugunyazwa zezindleko ezinkulu.
• Uma ukuhlela kwesikhathi eside kuntuleka, nikela ngokuqhuba izikhathi zokuhlela zamasu ezivamile ukuze wenze imephu yezinhloso nezinto ezibalulekile.
• Uma izinqubomgomo zibonakala zingaqondakali, ncoma ukucacisa izinqubo nge-handbook yesisebenzi noma i-wiki yamadokhumenti enqubomgomo.

#5. Hlonipha Imibono Yabanye

Sonke siye saba sezingxoxweni ezibheke ohlangothini olulodwa lapho omunye umuntu kusobala ukuthi akalaleli nhlobo.

Ngokudabukisayo, kungenzeka sikwenzile futhi lapho ingqondo yethu igijima phambili kulokho esizokusho ngokulandelayo. Kodwa izikhulu zokukhulumisana ezigomelayo zithuthukisa ubuciko bokulalela ngokukhuthele - kuyisihluthulelo sokuxhumanisa ngokweqiniso phezu komehluko.

Lapho abanye bekhuluma, beka izahlulelo eceleni futhi uzame ngempela ukubona ngokombono wabo. Izwa imibono egcwele ngaphandle kokwenza ukuphikisa kwangaphakathi.

Qaphela ulimi lomzimba kanye nephimbo - konke kucebisa ukuqonda. Melana nezitatimende "zokuhlola iqiniso" zangaphakathi futhi.

Uma usuqedile, bonga isikhulumi ngokwabelana. Ukubonga kubonisa ukuthi uyawuhlonipha umbono wabo ngisho noma ungavumelani kamuva. Abantu bazizwa bezwiwa futhi ngaleyo ndlela bamukele kakhudlwana izingxoxo zesikhathi esizayo. Ukulalela akusho ukuthi nawe uvumela uhlangothi lwakho - kusho ukuxazulula izinkinga ngokubambisana kusuka ezikhundleni ezinolwazi.

Izitoreji Eziyinhloko

Ukuzibophezela kuthatha ukuzijwayeza ukuze kuthuthuke ngokwemvelo, kodwa kudlule noma yikuphi ukungakhululeki kwasekuqaleni - ukuzimelela kwakho kanye nobudlelwano buyoba namandla kukho.

Ungalokothi wesabe ukwabelana ngemibono yakho ngokwezikhulu. Futhi ungakhohlwa ukulalela ngenkuthalo ukuze uqonde neminye imibono.

Uzomangala ukuthi lingakanani ithonya, ukukhiqiza kanye nokwaneliseka komsebenzi kuzokhula ngenxa yalokho.

imibuzo ejwayelekile ukubuzwa